Cruise Terminal Operations Associate

Big Bus Tours Ltd; Florida; On-site; USD 22,041 - 27,552; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

401k

Paid Time Off

Ticket Sales Commissions

Weekly pay

Holiday overtime pay

Job summary

Big Bus Tours in Florida is seeking Cruise Operations Assistants to greet guests, manage check-ins, redeem bookings, and coordinate luggage and transfers for daily tours.

Ideal candidates have strong communication and customer service skills, a valid driver's license, and are flexible to work weekends and holidays; two years in tourism or cruise operations is preferred. Weekly pay and benefit options are available.

Qualifications

• Strong communication and customer service skills.
• Ability to multitask in a fast-paced environment.
• Flexible availability, including weekends and holidays.
• Two years' experience in tourism, hospitality, transportation, or cruise operations preferred.

Responsibilities

• Greeting and Check-in: Greet guests at assigned Cruise Terminals and check them in for the tour in accordance with the Company's daily schedule.
• Booking Redemption: Redeem vouchers and bookings based on cruise line procedures and collect any necessary documentation.
• Luggage Management: Lead the tagging, organizing, and physical handling of guest luggage upon check-in and guest retrieval.
• Transportation Dispatch: Dispatch tour or transfer buses from assigned cruise terminals and Bayside Marketplace to maintain the daily schedule.
• Guest Relations: Attend to cruise guests at the terminal and provide accurate product information to potential customers.
• Transfer Coordination: Direct guests on their respective post-tour transfers and ensure they are aware of their itineraries throughout the day.
• Maintenance & Incidents: Responsible for reporting operational faults and customer complaints to the Cruise Operations Supervisor.
• Fleet Support: Drive Company vehicles between terminals, company depot, and pick-up points if qualified and requested to do so.
• Professional Standards: Comply with all standards and rules dictated within the employee handbook.

Skills

Communication

Customer service

Organizational skills

Multitask

Flexible schedule

Valid driver's license

Job description

Big Bus Tours in Florida is seeking Cruise Operations Assistants to greet guests, manage check-ins, redeem bookings, and coordinate luggage and transfers for daily tours.

Ideal candidates have strong communication and customer service skills, a valid driver's license, and are flexible to work weekends and holidays; two years in tourism or cruise operations is preferred. Weekly pay and benefit options are available.