Cruise Line Ambassador

SMS International Shore Operations US Inc; Miami (FL); On-site; USD 22,000 - 23,000; Part time

Benefits offered by this job

TWIC card reimbursement

Job summary

SMS International Shore Operations US Inc. is seeking friendly, energetic part-time Check-In Agents to support embarkation at the Port of Miami. You will welcome cruise guests, perform on-site check-in using tablets, and verify travel documents to ensure a smooth start to the journey.

These roles are in-person at the Port of Miami, with weekend availability required. You will join a fast-paced, team-oriented environment in the travel, tourism, and hospitality industry, delivering exceptional

Responsibilities

• Welcome and assist cruise guests as they arrive at the terminal
• Complete the guest check-in process using tablets and other technology
• Verify travel and identification documents
• Answer guest questions and provide directions and assistance
• Help keep the embarkation process organized, efficient, and welcoming
• Work as part of a team in a busy, dynamic cruise terminal environment

Job description

Join Our Team at the Port of Miami – Cruise Lines Ambassador

Be part of the excitement of cruise day!

Do you enjoy meeting people from around the world, providing exceptional customer service, and working in a fast-paced environment? If you're friendly, energetic, professional, and ready to create a great first impression, we'd love to have you join our team!

We are currently hiring Part-Time Check-In Agents to support the embarkation experience for guests traveling with:

What You'll Do

As a Check-In Agent, you'll play an important role in helping guests start their cruise on a positive note. You'll:

• Welcome and assist cruise guests as they arrive at the terminal
• Complete the guest check-in process using tablets and other technology
• Verify travel and identification documents
• Answer guest questions and provide directions and assistance
• Help keep the embarkation process organized, efficient, and welcoming
• Work as part of a team in a busy, dynamic cruise terminal environment
• Position: Part-Time Check-In Agent
• Location: Port of Miami
• Work Setting: In-person
• Schedule: Cruise operations are primarily on weekends; weekend availability is required
• Environment: Fast-paced, team-oriented, and guest-focused

$16.00 – $16.50 per hour

• TWIC card reimbursement* — eligibility requirements apply
• Opportunity to work alongside some of the world's leading cruise brands
• Supportive and welcoming team environment
• Opportunities to develop your customer service and hospitality skills
• Valuable experience in the travel, tourism, and hospitality industry
• The opportunity to meet and assist guests from around the world

Every cruise begins with the embarkation experience—and you can be part of making it a great one.

If you enjoy working with people, thrive in a fast-paced environment, and want a part-time opportunity in the exciting world of cruise and hospitality, we'd love to hear from you!

*TWIC reimbursement is subject to company eligibility requirements and applicable policy.