Cruise Ship Guest Experience Specialist

AGENCIA OCEAN; United States; On-site; USD 22,000 - 36,000; Full time

Benefits offered by this job

Free food and shared accommodation

Crew activities on board

Joining tickets provided

Repatriation tickets provided

Visa expenses reimbursed on board

Career advancement opportunities

Job summary

AGENCIA OCEAN seeks an enthusiastic Assistant Waiter/Assistant Server to deliver outstanding guest service aboard our cruise ships or luxury hotels. You will maintain full knowledge of menus, beverages, and service standards while supporting the Server in setting up tables and delivering orders promptly.

You will assist with embarkation/disembarkation duties, handle guest requests with a smile, and work in a fast-paced team environment on board.

Qualifications

• Minimum 2 years of experience as Assistant Waiter/Assistant Server onboard a Cruise ship or 4/5 star hotel/resort or important restaurants.
• Strong written & verbal skills.
• Command of the English language, both verbal and written.

Responsibilities

• Provide an epic experience for the guests at all times.
• Maintain complete knowledge of all menu items, cooking methods and beverage selections available in the assigned outlet.
• Maintain complete knowledge of table/seat/station numbers, proper table set ups, room capacity, hours of operation, menus, price range and dress code of assigned restaurant and/or outlet.
• Assists the Server in ensuring each table assigned to them is set up, cleaned down and organized in accordance with company and USPH rules and regulations prior to, during and at the end of service.
• Offers and refills water, bread, butter, beverage and any other items required.
• Assists the Server in the delivery of food ordered by collecting from the galley and delivering to the respective station in a timely manner; all the while monitoring temperature and presentation standards as per service procedure.
• Offers condiments and seasonings when food is delivered as per service standard.
• Ensures that all restaurant products, equipment and cleaning materials are used in a cost-effective manner, according to the handling guidelines.
• Informs their respective Supervisor or Manager regarding all sailor issues, special requests, suggestions and complaints and, where possible, seeks to resolve.
• Partakes in clear down routines after service and ensures the appearance and condition of all items including silverware and other tableware meets Virgin Voyages standards.
• Is familiar with all cruise services/features and activations to respond to Sailor inquiries accurately.
• Ensures compliance with the Company alcohol policy and notifies Restaurant Manager if Sailors/Crew are in danger of breaching.
• Assists with embarkation/disembarkation procedures and luggage handling as and when required.
• Performs other restaurant, Room Service and Crew Dining Service duties when required.

Skills

Guest service

Communication skills

English proficiency

Job description

AGENCIA OCEAN seeks an enthusiastic Assistant Waiter/Assistant Server to deliver outstanding guest service aboard our cruise ships or luxury hotels. You will maintain full knowledge of menus, beverages, and service standards while supporting the Server in setting up tables and delivering orders promptly.

You will assist with embarkation/disembarkation duties, handle guest requests with a smile, and work in a fast-paced team environment on board.