Senior Waiter & Guest Experience Lead

Pocruises; New York (NY); On-site; USD 43,000 - 56,000; Part time

Job summary

Pocruises is recruiting a Senior Waiter to lead service on the restaurant station aboard a cruise ship. The role focuses on delivering exceptional guest experiences while following company service procedures and guiding the team to achieve excellence.

The Senior Waiter reports to the Assistant Maître D’ Hotel, supports learning guest preferences, and ensures compliance with Public Health rules and company standards. Flexibility with working hours and uniforms is required.

Qualifications

• English language skills.
• Ability to lead and train a hotel/restaurant team.
• Experience delivering high standard guest service.
• Attention to detail and consistency in service.

Responsibilities

• Lead service on the assigned station and ensure guest satisfaction.
• Learn guest names and adhere to company standards.
• Learn and apply restaurant standard procedures and health regulations.
• Attend training and develop performance.
• Follow uniforms, hygiene and safety guidelines.
• Assist with additional duties as directed by management.

Skills

English proficiency

Team leadership

Guest service excellence

Attention to detail

Education

Diploma from apprenticeship program

Job description

Pocruises is recruiting a Senior Waiter to lead service on the restaurant station aboard a cruise ship. The role focuses on delivering exceptional guest experiences while following company service procedures and guiding the team to achieve excellence.

The Senior Waiter reports to the Assistant Maître D’ Hotel, supports learning guest preferences, and ensures compliance with Public Health rules and company standards. Flexibility with working hours and uniforms is required.