Leadership for Cruise Line Terminal

MLSBC Cruises, Inc.; Florida; On-site; USD 38,000 - 58,000; Full time

Job summary

MLSBCC is seeking Leads and Assistant Supervisors in a fast-paced hospitality setting aboard our ships. You will oversee daily tasks of agents, greet guests, manage embarkation and debarkation processes, and ensure smooth operations.

The role requires multitasking, punctuality, and strong communication. You will work in rotation across areas, set up embarkation spaces, train staff, and uphold policies. A current TWIC card is required and physical duties include lifting up to 25 pounds.

Qualifications

• Experience overseeing employees and daily tasks.
• Multitask with attention to detail and accuracy.

Responsibilities

• Meet and greet guests warmly and assist with embarkation and debarkation.
• Check-in guests electronically and verify travel documents.
• Rotate through operational areas as needed.
• Follow all company policies and instructions.
• Be punctual and able to multi-task in a fast-paced environment.
• Set up assigned embarkation area and complete paperwork.
• Clear electronic reports and ensure agents adhere to the uniform policy.

Skills

Customer service

Multitasking

Attention to detail

Team supervision

Clear communication

Job description

MLSBCC

Are you looking for a fast-pace position in the Hospitality industry? This may be the career path you have been looking for.

Currently, we are seeking applicants who have past experience overseeing employees daily tasks with vigilance and with a professional demeanor. This position requires the ability to multitask while having an attention to detail. Tasks include setting up technological devices for embarkation, running and cleaning various reports, working with agents on assisting guest on and off the ship, and holding agents accountable for their positions.

Leads and Assistant Supervisors primary responsibilities include but are not limited to:

• Meet and greet guests warmly, answering their questions in a respectful and pleasant manner as well as assisting and guiding debarkation and embarkation of guest.
• Check-in guests electronically. Verify validity of guest travel documents in accordance with the governmental travel requirements, and update document information into our computer system.
• Work in different operational areas and rotate in positions, or locations, according to our operational demands.
• Follow all company policies, procedures and instructions provided by our supervisors.
• Be responsible and able to commit to the schedule assigned.
• Complete the training provided by our company.
• Have a strong sense of punctuality, be trustworthy and able to multi-task in a fast-paced environment.
• Be able to lift up to 25 pounds, push/pull items, and assist guests in wheelchairs.
• Ability to understand Customs and Immigration procedure, documentation and/or other official documents required for sailing.
• Placing agents into their assigned positions and holding them accountable for such.
• Setting up assigned area for embarkation
• Filling out paperwork throughout the day.
• Clearing specific electronic reports continuously.
• Making sure agents are conforming to the uniform policy.

Pier agent standard requirements:

• Have a friendly, outgoing and respectful conduct, wear the uniform in a professional, neat, and clean manner.
• Provide top of the line customer service, and efficient verbal and written communication with all guest, management and staff.
• Stand and/or walk for long periods of time; often entire shift (6-8 hours)
• Work both indoors and outdoors and feel comfortable working in crowded spaces.

MUST HAVE A CURRENT TWIC CARD