Cruise Logistics Account Manager – Ocean Freight Expert

Horizon Air Freight; Inwood (NY); On-site; USD 85,000 - 120,000; Full time

Job summary

Horizon Air Freight in New York is seeking a Cruise Ops Account Manager based in Inwood to coordinate ocean freight export operations and maintain key client relationships. You will manage bookings, AES, and documentation, while ensuring CRM data accuracy and timely updates to stakeholders.

The ideal candidate has 5+ years in logistics, knowledge of cruise logistics for perishable shipments, and strong communication skills to interact with customers, carriers, and internal teams.

Qualifications

• Minimum of 5+ years experience in logistics.
• Knowledge of ocean export/import procedures including documentation and regulations.
• Experience with cruise logistics, specifically perishable shipments.
• Strong written and verbal communication across multiple audiences.
• Detail-oriented and proactive in preventing errors and penalties.

Responsibilities

• Coordinate and facilitate all ocean freight export operational processes including carrier bookings, documentation, AES, and preparation of warehouse picking lists.
• Input accurate data and shipment details into the company's CRM platform.
• Provide exceptional customer service to clients for logistics needs and freight movements.
• Address delays, customs holds, documentation errors, and revisions to ETD/ETA schedules promptly.
• Demonstrate ability to make executive operational decisions on a day-to-day basis.
• Communicate with customers, carriers, and truckers about status and delays during and outside office hours.
• Establish and maintain relationships with domestic carriers, vendors, and foreign agents.
• Coordinate movement of freight with internal departments and overseas agents to resolve issues expeditiously.
• Upsell Horizon's product and service offerings when opportunities arise.
• Experience with vendor invoice review, auditing and billing reconciliation.
• Adhere to internal procedures and propose process improvements to existing workflows.
• Other tasks as assigned.

Skills

Logistics experience

Ocean freight procedures

Customer communication

Data entry

Problem solving

Time management

Team player

Education

High School Diploma

Hazmat certification

Tools

CRM software

MS Office (Word, Excel)

Job description

Horizon Air Freight in New York is seeking a Cruise Ops Account Manager based in Inwood to coordinate ocean freight export operations and maintain key client relationships. You will manage bookings, AES, and documentation, while ensuring CRM data accuracy and timely updates to stakeholders.

The ideal candidate has 5+ years in logistics, knowledge of cruise logistics for perishable shipments, and strong communication skills to interact with customers, carriers, and internal teams.