Cruise Logistics Coordinator: Shipments & Customer Care

Horizon Air Freight; Inwood (NY); On-site; USD 42,000 - 60,000; Full time

Job summary

Horizon Air Freight in New York, NY seeks a Junior Cruise Logistics Coordinator to coordinate daily shipment activities, update transportation systems, and support Key Account Managers and customers. You will focus on execution, tracking, and administrative coordination to keep freight moving smoothly.

Ideal candidates have 0-3 years in logistics, strong communication, and proficiency with Microsoft Office; experience with Transportation Management Systems is preferred.

Qualifications

• 0-3 years of logistics, transportation, freight forwarding, or supply chain experience.
• Degree or coursework in Logistics, Supply Chain Management, Business, or related field preferred.
• Strong organizational and administrative skills.
• Excellent customer service and communication abilities.
• Detail-oriented with a high level of accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office (Excel, Outlook, Word, Teams).
• Experience with transportation management systems is preferred.

Responsibilities

• Create, update, and manage shipment records in the Transportation Management System.
• Coordinate shipment bookings with carriers, truckers, airlines, and ocean freight providers.
• Monitor shipment milestones and ensure timely status updates.
• Track freight movements and proactively identify potential delays.
• Escalate shipment exceptions to senior team members when required.
• Provide shipment updates to customers, vendors, carriers, and internal stakeholders.
• Respond to routine operational inquiries via phone and email.
• Assist with coordinating logistics requirements between vendors and cruise line customers.
• Support service recovery efforts during shipment disruptions.
• Prepare and review shipping documentation for completeness and accuracy.
• Verify commercial invoices, packing lists, bills of lading, airway bills, and customs-related documentation.
• Maintain accurate shipment data and supporting records.
• Support compliance with customer requirements and regulatory standards.
• Assist Key Account Managers with day-to-day account activities.
• Support quote requests by gathering carrier rates and operational information.
• Coordinate with internal teams to ensure smooth shipment execution.
• Assist with invoicing support, job costing, and shipment closure activities.
• Maintain organized records and operational reports.

Skills

Logistics coordination

Customer service

Communication

Organizational skills

Microsoft Office

Education

Logistics coursework

Tools

Transportation Management System (TMS)

Excel

MS Office Suite

Job description

Horizon Air Freight in New York, NY seeks a Junior Cruise Logistics Coordinator to coordinate daily shipment activities, update transportation systems, and support Key Account Managers and customers. You will focus on execution, tracking, and administrative coordination to keep freight moving smoothly.

Ideal candidates have 0-3 years in logistics, strong communication, and proficiency with Microsoft Office; experience with Transportation Management Systems is preferred.