Server Assistant

Hornblower Corp; Norfolk (VA); On-site; USD 17,000 - 25,000; Full time

Job summary

Hornblower Corp aboard our scenic passenger vessel in Norfolk is seeking a Server Assistant to support servers, deliver food and beverages, and help create unforgettable cruise experiences on the water.

You’ll greet guests, set up dining rooms, maintain clean service stations, answer questions about menus and routes, and work nights, weekends, and holidays as required. High school diploma and strong customer service skills are a must.

Qualifications

• High School Diploma or equivalent is required.
• Strong customer service, communication, and interpersonal skills are essential.
• Previous hospitality experience is a plus.

Responsibilities

• Provide warm, attentive hospitality to guests throughout their cruise experience.
• Assist servers with delivering food and beverages and clearing used dishes and glassware.
• Scrape, stack, and transport tableware to the galley for cleaning.
• Set up and break down dining rooms and service stations.
• Maintain clean, safe, and organized guest areas and service stations.
• Assist with greeting and seating guests in a welcoming and efficient manner.
• Provide guests with information about menus, service, entertainment, cruise routes, and points of interest.
• Support teammates and complete additional duties as assigned.

Skills

Customer service

Communication

Interpersonal skills

Education

High School Diploma or equivalent

Job description

Server Assistant - Help Create Unforgettable Experiences!

Love hospitality and being part of a team that creates memorable guest experiences? Join us as a Server Assistant aboard our scenic passenger vessel. You’ll support our servers, help deliver exceptional food and beverage service, and contribute to an amazing cruise experience with incredible skyline views.

Schedule: Shifts include nights, weekends, and holidays based on business demands. Schedule variations will be communicated in advance.

What You'll Do

• Provide warm, attentive hospitality to guests throughout their cruise experience.
• Assist servers with delivering food and beverages and clearing used dishes and glassware.
• Scrape, stack, and transport tableware to the galley for cleaning.
• Set up and break down dining rooms and service stations.
• Maintain clean, safe, and organized guest areas and service stations.
• Assist with greeting and seating guests in a welcoming and efficient manner.
• Provide guests with information about menus, service, entertainment, cruise routes, and points of interest.
• Support teammates and complete additional duties as assigned.

What We're Looking For

• High School Diploma or equivalent required.
• Must meet minimum state age requirements.
• Previous restaurant or hospitality experience preferred.
• Strong customer service, communication, and interpersonal skills.
• Ability to multitask, stay organized, and work efficiently in a fast-paced environment.
• Ability to work well with guests, coworkers, and leadership.
• Professional appearance and ability to meet uniform and grooming standards.
• Availability for nights, weekends, holidays, and extended shifts.

The Experience

This is more than a typical restaurant support role. Work aboard a moving vessel while helping guests enjoy unforgettable moments on the water. Must be comfortable standing for extended periods, navigating stairs and multiple decks, lifting and moving furniture or supplies up to 40 pounds, and completing vessel safety and emergency training.

Bring your energy, teamwork, and passion for hospitality to the waterfront. Join our crew and help make every cruise memorable!

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