Cross-Functional Operations Coordinator I

Jobtailor; Manchester (NH); On-site; USD 45,000 - 65,000; Full time

Job summary

Jobtailor is seeking a capable registrar support specialist to join the Office of the University Registrar. You will be a full-time generalist on the front lines, handling a wide range of inquiries and tasks, from calendars to graduation events, ensuring accurate information is provided.

You will act as the G2P, answer calls, assist students and staff with enrollment verifications, changes to diplomas, and data entry, while maintaining documentation and supporting registrar teams on special

Qualifications

• Bachelor's degree or equivalent work experience required.
• Two years of customer service experience.
• Experience with computer-based technologies.
• Familiarity with Student Information Systems preferred.

Responsibilities

• Provide customer service on the front lines of the Office of the University Registrar.
• Act as the Go to Person (G2P) and answer calls on the main Registrar line.
• Discuss calendars, grades, registration, enrollment, transfer credits, and commencement.
• Distribute inquiries from students and staff.
• Handle enrollment verifications and diploma name/address changes.
• Maintain G2P documentation and support registrar teams on special projects.
• Update documentation as needed.
• Data entry support for registrar tasks.

Skills

Customer Service Experience

Data Entry Skills

Computer-based Technologies

Student Information Systems Familiar

Education

Bachelor's Degree or Equivalent Experience

Tools

Student Information Systems

Job description

Responsibilities

• Provide customer service while serving on the “front lines” of the Office of the University Registrar as the full-time generalist of the office
• Act as the “Go to Person” (G2P) and answer incoming phone calls for the main Registrar telephone line
• Speak to a wide variety of topics across functions, including calendars and dates, grades, registration, enrollment, transfer credits, program modifications, program evaluations, conferral, commencement, etc.
• Distribute incoming inquiries from students and staff
• Complete different tasks for Registrar teams, including enrollment verifications, diploma name and address changes, etc.
• Maintain G2P documentation to ensure accurate and information is provided to all employees
• Make necessary updates to documentation
• Provide support to Registrar teams with special projects and data entry
• Other responsibilities as assigned

Requirements

• Have a bachelor's degree from an accredited college or university or the equivalent relevant work experience
• Two successful years of experience working in a customer service setting
• Experience complete tasks using a variety of computer-based technologies
• Familiarity with Student Information Systems is helpful

Core Competencies

Demonstrates strong customer service skills while effectively managing inquiries and providing accurate information in a university registrar environment. Proficient in utilizing Student Information Systems and various computer-based technologies to support registrar functions and special projects.

Highest-signal resume keywords

• Customer Service Experience
• Student Information Systems Familiarity
• Data Entry Skills
• Bachelor's Degree or Equivalent Experience
• Documentation Management

Soft Skills

• Communication Skills
• Organizational Skills
• Problem-Solving Skills

Industry Keywords

• Registrar
• Enrollment
• Transfer Credits
• Program Modifications
• Commencement

Tools & Technologies

• Computer-Based Technologies