Cross-Functional Customer Success Coordinator (Employee-Owned)

Buckeye-Corrugated,-Inc.; Greenville (SC); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Paid time off

Employee stock ownership

Job summary

Buckeye Corrugated, Inc. (BCI) is seeking a highly organized, customer-focused Customer Service Representative to serve as the central link between customers, sales, design, production, and logistics. You’ll help move projects from concept to delivery in a fast-paced, employee-owned environment.

You will handle inquiries, prepare quotes, maintain records, track orders, manage schedules, and ensure accurate communication with stakeholders while upholding safety and ethical standards.

Qualifications

• Bachelor’s degree preferred.
• Experience in corrugated packaging, manufacturing, POP displays, printing, logistics, or related industries is a plus.
• Experience in customer service, account management, project coordination, operations, or order management.
• Knowledge of structural design, graphic arts, lithographic printing, pre-press, or fabrication is beneficial.
• Proficiency with Amtech, Microsoft Office, and Outlook.
• Strong problem-solving, decision-making, and organizational skills.
• Ability to work independently while contributing to a collaborative team environment.

Responsibilities

• Serve as a primary contact between customers and internal teams, including Sales, Creative Services, Procurement, Manufacturing, Finishing, and Logistics.
• Prepare estimates and provide quotes to customers.
• Process and verify purchase orders accurately and efficiently.
• Establish delivery schedules and track orders throughout the production process.
• Communicate project updates, timelines, and changes to customers and internal stakeholders.
• Manage customer requests, specification changes, and evolve project requirements.
• Analyze inventory and warehouse data to support replenishment and purchasing decisions.
• Support the development and execution of packaging and display solutions that meet customer expectations.
• Identify materials and resources necessary for successful project completion.
• Monitor production, fulfillment, shipping, and logistics activities to ensure projects remain on track.
• Track project milestones, deliverables, and customer commitments.
• Maintain accurate customer records and project documentation.
• Proactively identify challenges and collaborate with others to develop solutions.
• Provide exceptional support to customers and internal team members.
• Perform all duties in accordance with company policies, safety requirements, and ethical standards.

Skills

Customer service

Account management

Project coordination

Operations

Order management

Problem solving

Organizational skills

Education

Bachelor’s degree preferred

Tools

Amtech

Microsoft Office

Outlook

Job description

Buckeye Corrugated, Inc. (BCI) is seeking a highly organized, customer-focused Customer Service Representative to serve as the central link between customers, sales, design, production, and logistics. You’ll help move projects from concept to delivery in a fast-paced, employee-owned environment.

You will handle inquiries, prepare quotes, maintain records, track orders, manage schedules, and ensure accurate communication with stakeholders while upholding safety and ethical standards.