Croatian Speaking Agent For Booking.com - Work In Greece - Fully Paid Relocation

Employers from Greece; United States; Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Private Health Insurance

Training & Development

Performance Bonus

2 Extra Salaries Per Year

Fully Paid Relocation Package

Job summary

Patrique Mercier Recruitment By Nellie is pleased to present an amazing opportunity for a Croatian-speaking Agent for Booking.com, offering fully paid relocation to Greece. This role is perfect for individuals who love travel and customer service, and are enthusiastic about helping Croatian-speaking clients with their travel arrangements and inquiries.

You will handle customer inquiries via phone, email and chat, resolve issues, document interactions in the CRM, and collaborate with other

Qualifications

• Fluency in Croatian and English is required.
• Experience in customer service, preferably in travel or hospitality.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and customer-focused mindset.

Responsibilities

• Provide exceptional customer support to Croatian-speaking customers via phone, email, and chat.
• Assist customers with inquiries related to bookings, cancellations, and modifications.
• Resolve customer complaints and issues professionally to ensure satisfaction.
• Stay informed about Booking.com offerings and travel trends to provide accurate information.

Skills

Croatian language

English language

Customer service

Communication skills

Problem solving

CRM software

Office software

Travel interest

Organizational skills

Tools

CRM software

Office suites

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is thrilled to present an amazing opportunity for a Croatian Speaking Agent for Booking.com, offering fully paid relocation to beautiful Greece. This role is perfect for individuals who love travel and customer service, and are enthusiastic about helping Croatian-speaking clients with their travel arrangements and inquiries.

Responsibilities

• Provide exceptional customer support to Croatian-speaking customers via phone, email, and chat.
• Assist customers with inquiries related to bookings, cancellations, and modifications effectively and efficiently.
• Resolve customer complaints and issues in a professional manner, ensuring high levels of customer satisfaction.
• Stay informed about Booking.com’s offerings and latest travel trends to provide accurate information and assistance.
• Document all customer interactions and inquiries accurately in the CRM system.
• Collaborate closely with other departments to meet customer needs and improve service delivery.
• Participate in training sessions to enhance product knowledge and customer service skills.

Requirements

• Fluency in Croatian and English, both spoken and written.
• Experience in customer service, preferably in the travel or hospitality sector.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a dedicated focus on customer satisfaction.
• Proficient in customer service software and standard office applications.
• Detail-oriented with strong organizational skills.
• Passion for travel with a desire to assist customers in creating memorable experiences.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year Fully Paid Training
• Fully Paid Relocation Package ( flight, transfer and hotel )
• And more...