Croatian Speaking Customer Service Agent for Booking.com -Relocation to Greece

Employers from Greece; United States; Remote; USD 26,000 - 36,000; Full time

Benefits offered by this job

Private Health Insurance

Training & Development

Performance Bonus

2 Extra Salaries Per Year

Fully Paid Relocation Package ( flight

Free Greek Lessons, discounts and其他

Job summary

Patrique Mercier Recruitment By Nellie is excited to present a Croatian-speaking Customer Service Agent role for Booking.com, with the possibility of relocating to Greece. You will assist Croatian-speaking customers via phone, email, and chat, providing travel booking support and guidance.

Ideal candidates have fluent Croatian and English, experience in customer service, and a passion for travel. The company offers private health insurance, training, performance bonus, and a fully paid

Qualifications

• Fluency in Croatian and English, both written and spoken.
• Experience in customer service, preferably in travel or hospitality.
• Excellent communication and interpersonal skills, with a strong customer focus.
• Detail-oriented with strong organizational skills.

Responsibilities

• Provide outstanding customer support to Croatian-speaking customers via phone, email, and chat.
• Assist customers with inquiries related to bookings, cancellations, and travel advice.
• Effectively handle customer complaints and offer solutions, aiming for high satisfaction levels.
• Stay informed about the latest travel trends and Booking.com services to provide accurate guidance.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Collaborate with various departments to ensure a seamless customer experience.
• Participate in ongoing training to enhance product knowledge and customer service skills.

Skills

Croatian language

English language

Customer service

Communication skills

Interpersonal skills

CRM software

Microsoft Office

Tools

CRM software

Microsoft Office

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is thrilled to offer an exciting opportunity for a Croatian Speaking Customer Service Agent for Booking.com, with the prospect of relocating to Greece. This role is perfect for individuals who are enthusiastic about travel, hospitality, and providing exceptional customer service to Croatian-speaking clients.

Responsibilities

• Provide outstanding customer support to Croatian-speaking customers via phone, email, and chat.
• Assist customers with inquiries related to bookings, cancellations, and travel advice.
• Effectively handle customer complaints and offer solutions, aiming for high satisfaction levels.
• Stay informed about the latest travel trends and Booking.com services to provide accurate guidance.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Collaborate with various departments to ensure a seamless customer experience.
• Participate in ongoing training to enhance product knowledge and customer service skills.

Requirements

• Fluency in Croatian and English, both written and spoken.
• Previous experience in customer service, preferably in the travel or hospitality sector.
• Excellent communication and interpersonal skills, with a strong customer focus.
• Ability to resolve issues effectively and thoughtfully.
• Proficient in using customer service software and Microsoft Office applications.
• Detail-oriented with strong organizational skills.
• A passion for travel and helping others make the most of their experiences.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year Fully Paid Training
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Free Greek Lessons, discounts and other perks