Dutch Speaking Customer Service Agent for Booking.com -Relocation to Greece

Employers from Greece; United States; Remote; USD 27,000 - 36,000; Full time

Benefits offered by this job

Private Health Insurance

Training & Development

Performance Bonus

2 Extra Salaries Per Year

Fully Paid Relocation Package

Free Greek Lessons

Discounts

Job summary

Patrique Mercier Recruitment By Nellie is excited to present a Dutch-speaking Customer Service Agent role for Booking.com, with relocation to Greece. You will support Dutch-speaking travelers across phone, email and chat, handling bookings, cancellations and inquiries.

Fluency in Dutch and English is required, along with customer service experience in travel. The right candidate thrives in dynamic teams and will contribute to high customer satisfaction while using CRM tools.

Qualifications

• Fluency in Dutch and English, both verbal and written.
• Experience in customer service, preferably in travel or hospitality.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities focused on customer satisfaction.
• Proficient in using customer service software and Microsoft Office.

Responsibilities

• Provide outstanding customer support to Dutch-speaking customers through phone, email, and chat.
• Assist customers with inquiries regarding bookings, cancellations, and modifications.
• Resolve customer complaints effectively and efficiently while maintaining satisfaction.
• Stay knowledgeable about Booking.com services to provide accurate information.
• Document customer interactions in the CRM system and coordinate with other departments.
• Participate in training programs to enhance product knowledge and skills.

Skills

Dutch language

English language

Customer service

Communication skills

Problem solving

CRM software

MS Office

Detail oriented

Travel interest

Tools

CRM software

MS Office

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a Dutch Speaking Customer Service Agent for Booking.com, with the prospect of relocation to beautiful Greece. This role is perfect for individuals who thrive in dynamic environments and are passionate about delivering exceptional customer service to Dutch-speaking clients in the travel and hospitality industry.

Responsibilities

• Provide outstanding customer support to Dutch-speaking customers through various channels, including phone, email, and chat.
• Assist customers with inquiries regarding bookings, cancellations, and modifications.
• Resolve customer complaints effectively and efficiently while ensuring a high level of customer satisfaction.
• Stay knowledgeable about Booking.com’s services and offerings to provide accurate information and recommendations.
• Document customer interactions accurately in the CRM system and maintain comprehensive records.
• Work collaboratively with other departments to address customer needs and improve service delivery.
• Participate in training programs to enhance product knowledge and customer service skills.

Requirements

• Fluency in Dutch and English, both verbal and written.
• Experience in customer service, preferably within the travel or hospitality sector.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities focused on achieving customer satisfaction.
• Proficient in using customer service software and Microsoft Office applications.
• Detail-oriented with strong organizational skills.
• A keen interest in travel and hospitality, coupled with a desire to assist customers in their travel experiences.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year Fully Paid Training
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Free Greek Lessons, discounts and other perks