CRM Transformation & Salesforce Enablement Lead

Booz Allen Hamilton

North Dakota

On-site

USD 86,800 - 198,000

Full time

14 days+

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Job summary

Booz Allen Hamilton is seeking a Salesforce CRM Lead to drive adoption of the opportunity pipeline and CRM system. You will promote best practices, optimize Salesforce usage, and partner with cross-functional teams to improve processes and platform uptake.

You will document requirements, coordinate with the Chief Information Office on release schedules, provide Tier 1 user support, and ensure a smooth, reliable CRM experience in a fast-paced enterprise environment.

Qualifications

5+ years of experience with Salesforce.
2+ years of experience with BI tools, including Tableau or Power BI.
Experience using and configuring Agentforce.
Experience creating and maintaining customer-ready documentation.
Ability to communicate with audiences varying in size and seniority.
Bachelor’s degree.

Responsibilities

Promote CRM best practices using Salesforce to support users and improve efficiency.
Build and maintain workflows and automation to improve CRM UX.
Partner with cross-functional teams to improve processes and drive platform adoption.
Document requirements and coordinate with the CIO to plan release schedules.
Provide Tier 1 user support and troubleshooting for CRM reliability.