CRM Transformation Lead — Salesforce & Enterprise Programs

Cengage Group; Burlington (VT); On-site; USD 117,000 - 187,000; Full time

Job summary

Cengage Group is seeking a Senior Enterprise CRM Program Manager in the United States to lead planning and execution of large-scale CRM programs across Salesforce platforms, partnering with senior leadership to define scope, goals, and deliverables.

You will manage governance, budgeting, and cross‑functional teams to deliver complex CRM initiatives while ensuring customer-focused outcomes and alignment with broader technology strategy.

Qualifications

• 8+ years directing enterprise program efforts related to technology and business transformation.
• 5+ years leading Salesforce/CRM programs in complex environments.
• Experience with Salesforce Sales/Service/Marketing/Experience/Data Clouds and partners.

Responsibilities

• Lead planning and execution of large-scale CRM programs and Salesforce initiatives, defining scope and deliverables with senior leadership.

Skills

Enterprise programs

Salesforce CRM programs

Governance models

Portfolio management

Agile/Waterfall/hybrid

Executive communication

Cross-functional leadership

CRM analytics

AI-enabled workflows

Program governance tools

Tools

Jira

Confluence

Aha!

Planview

Smartsheet

Job description

Cengage Group is seeking a Senior Enterprise CRM Program Manager in the United States to lead planning and execution of large-scale CRM programs across Salesforce platforms, partnering with senior leadership to define scope, goals, and deliverables.

You will manage governance, budgeting, and cross‑functional teams to deliver complex CRM initiatives while ensuring customer-focused outcomes and alignment with broader technology strategy.