CRM Training Specialist: Empower Users & Optimize CRM

VEGA Americas, Inc.; Mason (OH); On-site; USD 42,000 - 63,000; Full time

Job summary

VEGA Americas, Inc. in Mason, OH is seeking a CRM Training Specialist to train users on VEGA's software and the VEGA CRM App, and to support adoption across locations.

The role involves traveling to branch offices, testing software features, collaborating with the Global CRM team, configuring the system, and providing user support and reporting. An Associate's degree and six months related experience are required.

Qualifications

• Associates Degree or equivalent from a two-year college.
• Six months of related experience are required.

Responsibilities

• Trains users on software usage and best practices.
• Trains users on VEGA's CRM App and best practices.
• Travels to branch offices to train and support users.
• Tests software for quality control and new functions.
• Works with Global CRM team on training, development, and troubleshooting of VEGA's CRM.
• Maintains CRM software and user services such as configurations and software applications.
• Collects data sets for internal users and formats reports based on that data.
• Installs and tests software upgrades.
• Enters commands and observes system functions to verify correct system operation.
• Responds to needs and questions of CRM users concerning systems operation and network access.
• Diagnoses system software, replaces defective packages, and refers hardware problems as needed.
• Provides updates and status to manager and users.

Skills

CRM Training

User Support

Training Delivery

Travel for Training

Education

Associate's Degree or equivalent

Tools

VEGA CRM App

Job description

VEGA Americas, Inc. in Mason, OH is seeking a CRM Training Specialist to train users on VEGA's software and the VEGA CRM App, and to support adoption across locations.

The role involves traveling to branch offices, testing software features, collaborating with the Global CRM team, configuring the system, and providing user support and reporting. An Associate's degree and six months related experience are required.