CRM Training Specialist

VEGA Americas, Inc.; Mason (OH); On-site; USD 42,000 - 63,000; Full time

Job summary

VEGA Americas, Inc. in Mason, OH is seeking a CRM Training Specialist to train users on VEGA's software and the VEGA CRM App, and to support adoption across locations.

The role involves traveling to branch offices, testing software features, collaborating with the Global CRM team, configuring the system, and providing user support and reporting. An Associate's degree and six months related experience are required.

Qualifications

• Associates Degree or equivalent from a two-year college.
• Six months of related experience are required.

Responsibilities

• Trains users on software usage and best practices.
• Trains users on VEGA's CRM App and best practices.
• Travels to branch offices to train and support users.
• Tests software for quality control and new functions.
• Works with Global CRM team on training, development, and troubleshooting of VEGA's CRM.
• Maintains CRM software and user services such as configurations and software applications.
• Collects data sets for internal users and formats reports based on that data.
• Installs and tests software upgrades.
• Enters commands and observes system functions to verify correct system operation.
• Responds to needs and questions of CRM users concerning systems operation and network access.
• Diagnoses system software, replaces defective packages, and refers hardware problems as needed.
• Provides updates and status to manager and users.

Skills

CRM Training

User Support

Training Delivery

Travel for Training

Education

Associate's Degree or equivalent

Tools

VEGA CRM App

Job description

Job Opportunity – CRM Training Specialist with VEGA America in Mason, OH, 45036

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Key Responsibilities

• Trains users on software usage and best practices.
• Trains users on VEGA`s CRM App and best practices.
• Travels to branch offices in order to train and support users.
• Test software for quality control and new functions.
• Works with Global CRM team on training, development, and troubleshooting of VEGA`s CRM.
• Maintains CRM software and user services such as configurations and software applications.
• Collects data sets for internal users and formats reports based on that data.
• Installs and tests software upgrades.
• Enters commands and observes system functions to verify correct system operation.
• Responds to the needs and questions of CRM users concerning systems operation, access to resources on the network and the operation of various software programs.
• Responds to inquiries and diagnoses system software, and operator problems. Replaces defective or inadequate software packages. Refers major hardware problems to manager for correction. Recommends or performs minor remedial actions to correct problems.
• Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.

Requirements

• Associates Degree or equivalent from a two-year College
• AND six (6) months of related experience

VEGA Americas manufactures, distributes, and services process instrumentation to measure level, density, weight, and pressure. Our products have been making industrial processes safer and more efficient for over 60 years.

As an employee, you’ll find VEGA Americas commits itself to the highest quality standards and respect for the individual needs of employees, customers, vendors, and shareholders. Don’t take it from us alone, VEGA has been awarded a Cincinnati Enquirer’s Top Workplace Award for 10 years running!

Our Mission:

With innovative technologies and services, we develop solutions that inspire. Through our sense of simplicity and our focus on people, we are looking to the future with curiosity. Locally grounded and globally connected, together we give values a home.

Our Values:

Curiosity, Humanity, Simplicity, Connectivity

VEGA Americas, Inc. is an Equal Opportunity employer. It is our policy that we will not discriminate against any person based on race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, disability, or veteran status.

We are proud to be an Equal Opportunity Employer. EOE AA Minority/Female/Vet/Disability