CRM Training Specialist

VEGA Americas Internal Applications; Mason (OH); Sur place; USD 42 000 - 62 000; Plein temps

Résumé du poste

VEGA Americas Internal Applications is seeking a training specialist to educate users on software usage and CRM practices. The role includes hands-on training, troubleshooting, and collaborating with the Global CRM team to ensure smooth operations across branches.

The ideal candidate will have an associate degree, at least six months of related experience, and strong communication skills to support users and improve CRM performance.

Qualifications

• Associate degree or equivalent from a two-year college.
• Six months of related experience required.
• Strong communication and training skills.

Responsabilités

• Train users on software usage and best practices.
• Train users on VEGA's CRM App and best practices.
• Travel to branch offices to train and support users.
• Test software for quality control and new functions.
• Maintain CRM software and user services (configurations and apps).
• Provide updates and support to users via various channels.

Connaissances

CRM training

User support

Training delivery

Formation

Associate degree

Outils

VEGA CRM

Description du poste

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

KEY RESPONSIBILITIES

• Trains users on software usage and best practices.
• Trains users on VEGA`s CRM App and best practices.
• Travels to branch offices in order to train and support users.
• Test software for quality control and new functions.
• Works with Global CRM team on training, development, and troubleshooting of VEGA`s CRM.
• Maintains CRM software and user services such as configurations and software applications.
• Collects data sets for internal users and formats reports based on that data.
• Installs and tests software upgrades.
• Enters commands and observes system functions to verify correct system operation.
• Responds to the needs and questions of CRM users concerning systems operation, access to resources on the network and the operation of various software programs.
• Responds to inquiries and diagnoses system software, and operator problems. Replaces defective or inadequate software packages. Refers major hardware problems to manager for correction. Recommends or performs minor remedial actions to correct problems.
• Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.

REQUIREMENTS

• Associates Degree or equivalent from a two-year College
• AND six (6) months of related experience

As set forth in VEGA Americas Internal Applications’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.