Senior CRM Solutions Architect

Wayne-Sanderson Farms; Oakwood (GA); On-site; USD 100,000 - 140,000; Full time

Job summary

Wayne Farms LLC is seeking a Sr Systems Analyst – CRM to act as the subject matter expert for CRM applications and related processes. You will lead complex configurations, enhancements, and integrations, collaborating with cross-functional teams to translate business needs into scalable CRM solutions.

The role includes guiding data migrations, governance, and reporting advancements, while mentoring less experienced staff and driving continuous improvement across CRM capabilities.

Qualifications

• Experience with CRM platforms (MS Dynamics 365, Salesforce, Pega) and related business processes.
• Ability to translate complex requirements into scalable CRM solutions.
• Strong problem-solving, data analysis, and stakeholder-management skills.

Responsibilities

• Serve as SME for CRM applications and business processes, guiding configuration and solution design.
• Lead CRM enhancements, complex initiatives, and project workstreams from design to deployment.
• Lead data migrations, data-quality improvements, and integration initiatives.
• Provide functional leadership for CRM upgrades, testing, and post-go-live stabilization.
• Develop CRM reporting standards and governance, ensuring KPI visibility and adoption.

Skills

CRM platforms

Analytics

Data quality

Excel

Power BI

Tableau

APIs

Power Automate

MuleSoft

BoDi?

Education

Bachelor's degree in Business/Information Systems/CS/Data Analytics

CRM certifications (Salesforce Admin / Dynamics 365 / Functional Consultant)

Tools

Power BI

Tableau

Excel

MuleSoft

Boomi

Power Automate

APIs

Job description

Wayne Farms LLC is seeking a Sr Systems Analyst – CRM to act as the subject matter expert for CRM applications and related processes. You will lead complex configurations, enhancements, and integrations, collaborating with cross-functional teams to translate business needs into scalable CRM solutions.

The role includes guiding data migrations, governance, and reporting advancements, while mentoring less experienced staff and driving continuous improvement across CRM capabilities.