CRM Strategy & Projects Leader

Hadassah Inc.; New York (NY); On-site; USD 88,000 - 95,000; Full time

Job summary

Hadassah is seeking an Assistant Director, CRM Special Projects in New York, NY to lead strategic CRM initiatives and drive system improvements. You will oversee CRM projects from planning through implementation, partnering with business leaders, technical teams, and stakeholders to deliver scalable solutions.

The role focuses on implementing new CRM capabilities, improving business processes, and ensuring successful system adoption across Hadassah.

Qualifications

• Bachelor’s degree in information systems, Computer Science, Business Administration, or related field; master’s degree preferred.
• 5+ years of project or program management experience, including significant CRM implementations or transformation initiatives.
• Experience managing complex, cross-functional technology programs; multi-country initiatives preferred.
• Proven business analysis experience: requirements gathering, process analysis, solution assessment, documentation, UAT support.
• Skilled at facilitating stakeholder workshops and presenting concise materials for executive audiences.
• Experience with Salesforce platforms, system integrations, and data migration.
• Knowledge of Agile, Waterfall, and hybrid delivery methodologies.
• Proficiency with Microsoft 365, Jira, Azure DevOps, Smartsheet, and related PM tools.
• PM/Salesforce/Scrum or related certifications preferred.

Responsibilities

• Partner with stakeholders to elicit and validate business needs for CRM initiatives.
• Lead projects from discovery through implementation, managing scope, timelines, budgets, risks, and governance.
• Assess current processes and translate findings into recommended CRM solutions.
• Facilitate discovery sessions and present evidence-based recommendations to leaders.
• Ensure CRM solutions align with Salesforce best practices and security standards.
• Develop communications, training, and adoption strategies.
• Support go-live planning and transition to ongoing support.
• Other duties as required.

Skills

Project leadership

Business analysis

Stakeholder management

Communication and presentation

Education

Bachelor’s degree in information systems, Computer Science, Business Administration, or related field

Master’s degree preferred

Tools

Microsoft 365

Jira

Azure DevOps

Smartsheet

Job description

Hadassah is seeking an Assistant Director, CRM Special Projects in New York, NY to lead strategic CRM initiatives and drive system improvements. You will oversee CRM projects from planning through implementation, partnering with business leaders, technical teams, and stakeholders to deliver scalable solutions.

The role focuses on implementing new CRM capabilities, improving business processes, and ensuring successful system adoption across Hadassah.