CRM Strategy & Projects Director

Hadassah; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

Hadassah in New York seeks an Assistant Director, CRM Special Projects to lead strategic CRM initiatives across the organization and drive scalable solutions from planning through implementation.

You will partner with global and domestic stakeholders, manage budgets and timelines, ensure Salesforce and data migration best practices, and guide adoption with training and change readiness.

Qualifications

• Bachelor’s degree required in IT, business, or related field; master’s preferred.
• 5+ years of project or program management experience, including CRM implementations.
• Experience leading cross-functional technology programs, global or multi-country initiatives preferred.
• Strong business analysis, requirements gathering, and UAT support.
• Familiarity with Salesforce, data migrations, and system integrations.
• Knowledge of Agile, Waterfall, and hybrid delivery methodologies.

Responsibilities

• Partner with stakeholders to elicit and document CRM requirements and success metrics.
• Lead projects from discovery to implementation, managing scope, timelines, budgets, and risks.
• Assess current processes, identify gaps, and translate findings into solutions.
• Facilitate discovery sessions and present evidence-based recommendations.
• Ensure Salesforce best practices, security standards, and adoption readiness.
• Develop communication, training, and go-live plans.
• Support business readiness and transition to ongoing support.
• Perform other duties as required.

Skills

Project leadership

Business analysis

Stakeholder management

Communication & presentation

Education

Bachelor’s degree in information systems, CS, business, or related field

Master’s degree preferred

Tools

Salesforce

Microsoft 365

Jira

Azure DevOps

Smartsheet

Job description

Hadassah in New York seeks an Assistant Director, CRM Special Projects to lead strategic CRM initiatives across the organization and drive scalable solutions from planning through implementation.

You will partner with global and domestic stakeholders, manage budgets and timelines, ensure Salesforce and data migration best practices, and guide adoption with training and change readiness.