CRM Strategy Architect — Salesforce & Campaign Lead

9Rooftops

Chicago (IL)

Hybrid

USD 70,000 - 88,000

Full time

2 hours ago

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Benefits offered by this job

Medical benefits

Dental insurance

Vision insurance

401(k) matching

Paid time off

HSA employer contributions

Job summary

9Rooftops is seeking a CRM Manager to lead CRM strategy, architecture, and email marketing across national and regional clients. This role is hybrid and based in the Pittsburgh, PA or Chicago, IL office.

The role combines hands-on execution with strategic ownership, guiding technical resources and serving as an SME for senior client stakeholders. Ideal candidates have 4+ years in CRM or marketing automation, Salesforce or SFMC experience, and agency background.

Qualifications

4+ years of CRM, email marketing, or marketing automation experience.
Salesforce or Salesforce Marketing Cloud experience required.
Agency experience required.
Demonstrated experience with CRM database architecture and strategy.
Proven experience managing multiple client accounts and competing priorities.

Responsibilities

Serve as day-to-day CRM contact for assigned client accounts.
Translate business needs into actionable CRM and email marketing initiatives.
Manage CRM, email marketing, and marketing automation requests across clients.
Build strong client relationships through proactive communication and strategic recommendations.
Collaborate cross-functionally across internal teams.