CRM Operations Analyst – Online Recruitment (CO)

Pueblo Community College; Denver (CO); Híbrido; USD 65.000 - 85.000; Jornada completa

Descripción de la vacante

Pueblo Community College is seeking a Colorado Online CRM Specialist to manage functional CRM administration, reporting, and user support for Colorado Online recruitment. You will develop workflows, dashboards, and communication plans across stakeholder groups to support prospective students from inquiry through enrollment.

The role emphasizes data integrity, process optimization, and collaboration with Marketing, IT, and Enrollment teams to ensure accurate data and actionable insights.

Formación

• Bachelor's degree required or equivalent combination of education and experience.
• Two years of experience using, configuring, supporting, or administering a CRM, student information, marketing automation, or related enterprise system.
• One year of experience supporting recruitment, admissions, enrollment management, student affairs operations, marketing, customer relationship management, or related business processes.
• Experience creating or maintaining automated workflows, communication campaigns, forms, lists, templates, reports, or dashboards.

Responsabilidades

• Serve as the functional CRM administrator for Colorado Online recruitment processes, including workflow configuration, communication-plan setup, form updates, data-quality monitoring, reporting, and user support.
• Configure and maintain CRM processes supporting Colorado Online recruitment operations.
• Update forms in the CRM tool (inquiry form and application).
• Troubleshoot functional CRM issues and elevate to IT when technical intervention is needed.
• Create and manage automated workflows, including sending applications to the SIS, duplicate detection, and creating and managing other requested workflows.

Conocimientos

CRM configuration

Data analysis

Reporting

Automation workflows

User support

Educación

Bachelor's degree

Herramientas

CRM tools

Descripción del empleo

Pueblo Community College is seeking a Colorado Online CRM Specialist to manage functional CRM administration, reporting, and user support for Colorado Online recruitment. You will develop workflows, dashboards, and communication plans across stakeholder groups to support prospective students from inquiry through enrollment.

The role emphasizes data integrity, process optimization, and collaboration with Marketing, IT, and Enrollment teams to ensure accurate data and actionable insights.