CO Online CRM Specialist

Colorado Community College System; Denver (CO); Hybrid; USD 66,000 - 73,000; Full time

Job summary

Colorado Community College System in Denver, CO seeks a CO Online CRM Specialist to administer and optimize the Colorado Online CRM for recruitment. You will configure workflows, dashboards, data quality practices, and user resources in collaboration with Enrollment Specialists and Marketing.

This role supports prospective students from inquiry through handoff, ensuring accurate data, compliant practices, and timely communications. Hybrid work arrangements are available for a full-time position.

Qualifications

• Bachelor's degree. Equivalent combo of education and experience may substitute.
• Two years using/configuring/supporting/ administering a CRM or related enterprise system.
• One year supporting recruitment, admissions, enrollment management, or related business processes.
• Experience creating/maintaining automated workflows, campaigns, forms, lists, templates, reports or dashboards.

Responsibilities

• Serve as the functional CRM administrator for Colorado Online recruitment processes and escalate technical issues to IT.
• Configure and maintain CRM processes, update forms, troubleshoot issues, and maintain data integrity.
• Create/manage automated workflows, including sending applications to SIS and managing communications templates.
• Collaborate to ensure recruitment communications are accurate, timely, accessible, and aligned with CCCS messaging standards.
• Build and maintain dashboards/reports tracking inquiry, application, admission, enrollment, census, and KPI metrics.
• Monitor data quality and funnel progression to identify gaps and opportunities for improvement.
• Provide data/analysis to leadership and stakeholders to support recruitment strategy and operations.

Skills

Higher education recruitment

CRM reporting

FERPA compliance

Microsoft Office

Analytical skills

Communication

Education

Bachelor's degree

Job description

CO Online CRM Specialist

• Aurora, Colorado, United States
• Denver, Colorado, United States
• Full Time
• Time Limited Position
• Opening on: Oct 27 2026
• Closing on: Nov 8 2026

Title:

CO Online CRM Specialist

Position Type:

Professional Tech Full time

College:

System Office

Division:

Academic and Student Affairs

Department:

CCCS Student Affairs

Campus:

Lowry Campus

Location:

Denver

Salary Range:

$65,500 - $72,500

Who We Are:

The Colorado Community College System is the state’s largest provider of higher education and workforce training, consisting of 13 colleges and over 35 locations across the state, educating approximately 130,000 postsecondary students annually. In addition, we train more than 4,000 Coloradans each year through customized employer training programs and coordinate delivery of career and technical education (CTE) programs to over 165,000 K-12 learners annually. Our mission is to provide accessible, responsive learning environments where students can achieve their educational, professional and personal goals in an atmosphere that embraces academic excellence, diversity and innovation. We are an organization that encourages individuals to bring their whole selves to work.

Job Summary:

In this role you will provide functional administration, configuration, reporting, and user support for the Colorado Online recruitment Customer Relationship Management (CRM) software. Working with the Colorado Online Student Engagement Manager, Enrollment Specialists, System Marketing and Communications, Information Technology, and college stakeholders, this position develops and maintains CRM workflows, communication plans, dashboards, event tools, data-quality practices, and user resources that support prospective students from inquiry through college handoff. The CRM Specialist serves as the functional CRM expert for Colorado Online recruitment operations, ensuring consistent student communications, efficient business processes, accurate prospect and applicant data, and actionable reporting to support student engagement, recruitment success, and enrollment growth across CCCS.

This position is currently funded through 06/30/2028.

Duties & Responsibilities:

• Serve as the functional CRM administrator for Colorado Online recruitment processes, including workflow configuration, communication-plan setup, form updates, data-quality monitoring, reporting, and user support. Escalate technical defects, integrations, access provisioning, security, and system-level configuration issues to Information Technology or the appropriate system administrator.
• Configure and maintain CRM processes supporting Colorado Online recruitment operations.
  • Update forms in the CRM tool (inquiry form and application).
  • Troubleshoot functional CRM issues and elevate to IT when technical intervention is needed.
  • Maintain data integrity using built-in tools and available software.
  • Document CRM procedures and business processes.
• Create and manage automated workflows, including sending applications to the Student Information System (SIS), duplicate detection, and creating and managing other requested workflows from the Enrollment Specialists. Troubleshoot any workflow issues within the CRM (outside of IT). Collaborate with the Enrollment Specialists to build, maintain, and update CRM communication plans, templates, lists, and student-facing messages for centralized Colorado Online recruitment.
• Collaborate with System Marketing and Communications, the Student Engagement Manager, and the Enrollment Specialists to ensure recruitment communications are accurate, timely, accessible, and aligned with Colorado Online messaging standards.
• Build and maintain dashboards and recurring reports that track inquiry, application, admission, enrollment, census, and other recruitment-funnel measures, such as Key Performance Indicators (KPIs).
• Monitor CRM data quality, workflow performance, communication-plan accuracy, and funnel progression to identify process gaps, bottlenecks, and opportunities for improvement.
• Provide data and analysis to the Colorado Online Student Engagement Manager & Team Lead, Student Affairs leadership, and project stakeholders to support recruitment strategy and operational decision-making.

Competencies/KSAs:

• Knowledge of higher education recruitment, admissions, enrollment management, student onboarding, and student engagement practices.
• Knowledge of CRM communication plans, workflow automation, data-quality practices, and reporting tools.
• Knowledge of applicable state and federal laws and policies related to student privacy, particularly FERPA.
• Proficiency in Microsoft Office products, including Excel, Outlook, Word, and Teams.
• Strong analytical, problem-solving, decision-making, and reporting skills.
• Ability to translate business needs into functional CRM workflows, reports, communication plans, and user resources.
• Ability to analyze business processes and recommend improvements that enhance efficiency, consistency, and the student experience.
• Ability to train and support users with varying levels of technical experience.
• Strong written and verbal communication skills.
• Strong interpersonal skills with the ability to communicate complex information with respect, professionalism, patience, empathy, and tact.
• Ability to collaborate effectively across Student Affairs, Marketing and Communications, Information Technology, colleges, and other stakeholders.
• Strong organizational skills and ability to manage multiple priorities, deadlines, and details.
• Ability to learn new technologies and adapt to changing business needs and processes.
• Commitment to student-centered service, diversity, inclusion, integrity, and ethical behavior.

Minimum Qualifications:

• Bachelor's degree. An equivalent combination of education and experience may substitute for the degree.
• Two years of experience using, configuring, supporting, or administering a CRM, student information, marketing automation, or related enterprise system.
• One year of experience supporting recruitment, admissions, enrollment management, student affairs operations, marketing, customer relationship management, or related business processes.
• Experience creating or maintaining automated workflows, communication campaigns, forms, lists, templates, reports, or dashboards.

Additional Information/Benefits:

Work Location/Travel Expectations:

• CCCS offices at 9101 E Lowry Blvd., Denver, CO 80230.
• Occasional in-state travel to CCCS colleges is required.
• Alternative work arrangements, including flexible schedules and hybrid-remote work may be available. All work must be completed in the state of Colorado.

Note:

Per the Colorado Job Application Fairness Act, an applicant may redact information from their resume, cover letter, and/or transcripts that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution. If your position requires us to review an official transcript, without redacting, we will request one as part of our conditional offer process. In order to evaluate work experience against established requirements for positions, we are still requesting dates of service (month and year) for positions in the applicant’s work history.

Department contact:

Nikki Cimino: [e-mail]

Hiring Pay Rate

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to internal equity and directly applicable experience, education, and training.

CCCS is an Equal Opportunity Employer

The Colorado Community College System believes when all human qualities are regarded with dignity and respect and when everyone has access to the individualized support they need, all will have the opportunity to thrive. In all aspects of the employment process, decisions are made based on merit, competence, performance and business need without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, creed, ancestry, national origin, marital status, genetic information, military status, or any other protected status in accordance with applicable law.

Americans with Disabilities Act (ADA) Accommodations

As part of our commitment to provide access to individualized support, our agency will assist individuals who have a disability with reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Laura DuClos, [e-mail], 720-858-2449.

The Pregnant Worker's Fairness Act

Allows applicants to request a reasonable accommodation for known limitations related to pregnancy, childbirth, or related medical conditions. If you require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to Laura DuClos, [e-mail], 720-858-2449.