CRM Solutions Architect

Mount Holyoke College; South Hadley (MA); Hybrid; USD 104,000 - 122,000; Full time

Job summary

Mount Holyoke College is seeking a CRM Solutions Architect to lead the Salesforce implementation post go-live. You will translate business goals into technical specifications, decide between declarative config and custom development, and drive scalable solutions across the enterprise.

Highlights include managing Salesforce/ascend users, ensuring data quality, and collaborating with LITS and College Relations Data Services to support fundraising and engagement objectives.

Qualifications

• Bachelor's degree or equivalent work experience in a related field.
• Salesforce Platform Administrator Certification is required.
• Experience gathering business requirements and performing systems analysis.

Responsibilities

• Lead architecture and code reviews; assess technical risks.
• Design and implement Salesforce Flows and automations to improve efficiency.
• Manage data quality, imports, mapping, and security policies.

Skills

Salesforce architecture

Salesforce configuration

Requirements analysis

Stakeholder collaboration

Cross-functional leadership

Education

Bachelor's degree or equivalent

Salesforce Platform Administrator Certification

Salesforce Platform Administrator II Certification

Salesforce Platform App Builder Certification

Tools

KindSight ascend

Blackthorn

GiveCampus

Workday

Slate

Job description

Job no:R-0000003523Position Title:CRM Solutions ArchitectFaculty or Staff:StaffFull Time or Part Time:Full timeIn-Person, Hybrid, or Remote:HybridMinimum Starting Rate of Pay:$103,517.00Rate of pay commensurate with experienceStart Date:11/02/2026Job Description:Reporting to the Director of College Relations Data Services, the CRM Solutions Architect will play a key role in enhancing the constituent experience, for alums, donors, and staff, among others. Following a Salesforce go-live in April 2026, the project team is focused on the next phase of implementation, including data stabilization, process refinement, reporting, and user adoption.The successful CRM Solutions Architect will provide strategic and technical leadership through the continued development of a scalable technology environment, leveraging the power and flexibility of the Salesforce ecosystem (including managed package CRM Kindsight ascend) and knowledge of the institution’s business strategy, to develop and implement solutions that support the Division of College Relations in meeting its fundraising and engagement objectives, furthering the College’s mission.ESSENTIAL DUTIES AND RESPONSIBILITIES:Solutions ArchitecturePartner with business units to gather requirements, analyze processes, and design effective, scalable solutions.Translate business goals into technical specifications and determine when to use Salesforce configuration, Apex/custom development, or third-party applications.Develop process maps, user stories, testing strategies, and acceptance criteria.Design and implement Salesforce Flows and other automations to improve efficiency, data quality, and approvals.Oversee data quality, imports, mapping, analysis, and ongoing maintenance.Manage Salesforce/ascend users, licenses, permissions, and security in partnership with LITS.Platform Architecture & GovernanceServe as a technical advisor to leadership and project teams, promoting Salesforce best practices, scalability, sustainability, and technical debt management.Develop custom objects and metadata and co-design Apex and Lightning Web Component (LWC) solutions with LITS.Lead architecture and code reviews and assess technical risks.Serve as technical lead for Kindsight Connect (alum portal), including architecture, configuration, and managed package governance.Manage ascend integrations with Kindsight Connect, Blackthorn, GiveCampus, and enterprise systems such as Workday and Slate.Coordinate system and application upgrades with LITS and College Relations Data Services.Documentation & TrainingLead end-user onboarding and training to build Salesforce expertise and self-sufficiency.Promote best practices for system configuration, reporting, data views, and end-user processes.Team ManagementSupervise one technology and data professional responsible for documentation, training, and selected CRM administration functions.SKILLS/ KNOWLEDGE/ EDUCATION/ CERTIFICATIONS:1. RequiredStrong experience administering Salesforce managed packages, including configuration, upgrades, and ongoing supportExtensive experience utilizing Salesforce declarative solutions requiredExperience in gathering business requirements, requirements analysis, business analysis, and systems development life-cycleStrong understanding of advancement business use casesAbility to collaborate and influence project stakeholders and developers, and work in or lead cross-functional teams; ability to build relationships with people in various levels and areas of the organization (e.g. LITS colleagues, fundraisers, senior leadership)Education and Experience Requirements:Bachelor’s degree or equivalent work experience in a related field7 years experience working in Salesforce architecture and implementationSalesforce Platform Administrator Certification required2. PreferredUnderstanding of Apex programming language and Lightning Web Components (LWC) strongly preferredExperience with Kindsight products, Blackthorn, and GiveCampus applications preferredExperience with Agile methodology preferredSalesforce Platform Administrator II and Salesforce Platform App Builder Certifications preferredHiring Range: $103,517-$121,866Full Job DescriptionBackground Checks:Mount Holyoke College is committed to providing a safe and secure environment, supported by qualified employees that will allow all of its students, faculty, staff and those associated with them to successfully carry out the mission of the college. As a condition of employment, the College will conduct appropriate background checks for all new hires. Mount Holyoke has designated the Office of Human Resources as the office responsible for ensuring that background checks (CORI, SORI, Credit History, & Driver Credential) are completed and utilized in the hiring process and Five College Office of Compliance and Risk Management as the office responsible for facilitating background checks as articulated in this policy.Special Instructions for Applicants:Apply online; application materials must include:A cover letter summarizing interests and qualificationsA complete resume or curriculum vitaeFor faculty positions, statements on mentoring, teaching, and research will also be required.It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.