Senior Director Business Applications

Intepros; Radnor (Delaware County); On-site; USD 190,000 - 230,000; Full time

Job summary

Intepros is seeking a Senior Director of Business Applications to lead the enterprise application ecosystem supporting Commercial, Medical, Marketing, and field operations in a regulated life sciences environment.

The role defines strategy, architecture, and governance for critical platforms, with a primary focus on Veeva Commercial Cloud and Veeva Data Cloud, ensuring value realization through strong program management, change enablement, and vendor governance.

Qualifications

• 10+ years of progressive experience in IT/IS leadership within life sciences.
• Proven success leading Commercial IT strategy across Commercial, Medical, Marketing and field organizations.
• Demonstrated expertise in architecture governance, technology standards, and risk management.

Responsibilities

• Define and govern the business applications strategy, architecture, and roadmap.
• Lead demand intake, portfolio planning, and governance for business applications.
• Oversee lifecycle management from strategy through implementation, optimization and retirement.
• Drive adoption, value realization, and stakeholder engagement across IT and business teams.
• Manage vendor relationships, contracts, and performance expectations.

Skills

IT leadership

Stakeholder engagement

Change management

Vendor governance

Business relationship management

Solution architecture

Project portfolio management

Tools

Veeva Commercial Cloud

Veeva Data Cloud

Smartsheet

Job description

Senior Director, Business Applications Job Summary

We are seeking a strategic, business-focused Senior Director of Business Applications to lead the enterprise application ecosystem supporting Commercial, Medical, Marketing, and field-based operations within a regulated life sciences environment.

This leader will define and govern the business applications strategy, architecture, and roadmap; manage application demand, portfolio priorities, and lifecycle management; and ensure technology investments deliver measurable business value. The role will oversee the implementation, integration, adoption, support, and continuous improvement of business-critical platforms, with a primary focus on the Veeva Commercial Cloud and Veeva Data Cloud ecosystems.

The ideal candidate is a transformational technology leader with deep expertise in Commercial and field-enabling technologies, solution architecture, business analysis, process optimization, stakeholder engagement, service management, vendor governance, and organizational change within a regulated life sciences environment.

This individual will also bring demonstrated launch-readiness experience, including the technology, data, process, and field-force enablement required to support new product and indication launches within a specialty pharmaceutical environment.

Key Responsibilities

Strategy, Architecture & Governance

• Define and maintain the roadmap, solution architecture, technology standards, and governance model for Commercial, Medical, Marketing, and field-based business applications, ensuring alignment with business objectives, compliance requirements, and scalability needs.
• Establish architecture governance, risk management practices, and application standards to ensure solutions are secure, compliant, supportable, scalable, and cost-effective.
• Partner with business and technology leadership to translate strategic priorities into actionable technology roadmaps and investment plans.

Product, Portfolio & Demand Management

• Lead demand intake, prioritization, portfolio planning, and governance for Commercial, Medical, Marketing, and field-based applications, balancing business value, regulatory requirements, resource capacity, dependencies, and budget.
• Oversee the full lifecycle of business-critical applications, from strategy and selection through implementation, optimization, support, and retirement.
• Establish clear portfolio management practices and decision-making frameworks to ensure resources are focused on the highest-value business priorities.

Business Relationship Management, Adoption & Value Realization

• Serve as the senior relationship leader between IT and Commercial, Medical, and Marketing stakeholders, ensuring application strategies, priorities, and services remain aligned with business needs.
• Build trusted partnerships with senior business leaders and functional teams to understand priorities, identify opportunities, and proactively address technology needs.
• Drive stakeholder engagement, adoption, utilization, and value realization through effective communication, training alignment, change enablement, and outcome-based success measures.

Business Analysis & Process Excellence

• Lead requirements definition, solution design, business process analysis, and optimization initiatives to improve operational efficiency, data quality, compliance, and the end-user experience.
• Establish processes and structures that leverage insights, metrics, and continuous improvement practices to evaluate application performance, identify automation opportunities, and prioritize enhancements.
• Promote standardized, scalable processes while balancing the unique needs of Commercial, Medical, Marketing, and field organizations.

Solution Development, Integration & Release Delivery

• Oversee solution development, platform configuration, integrations, data flows, and configuration management across enterprise applications and related technologies.
• Direct cross-functional project execution, governance, stakeholder alignment, testing, release management, and vendor coordination.
• Ensure implementations and enhancements are delivered with appropriate quality, compliance, documentation, timeline, and budget controls.
• Establish scalable integration and release practices that support evolving business needs and future growth.

Change Management, Training & Adoption Readiness

• Lead change management, training enablement, communication planning, knowledge transfer, and operational readiness for major application implementations and continuous improvement initiatives.
• Ensure business users are prepared to adopt new technologies, processes, and ways of working through effective enablement and post-go-live support.
• Partner with business leaders and functional teams to establish clear adoption measures and identify opportunities to improve utilization and user experience.

Application Operations & Service Management

• Establish and mature a Service Management framework, including clearly defined business processes, ownership models, KPIs, service-level metrics, continuous improvement strategies, and supporting initiatives.
• Establish and manage application support, incident and issue resolution, service governance, access management, knowledge management, and operational performance practices.
• Ensure applications meet applicable GxP, data integrity, privacy, cybersecurity, and regulatory requirements while maintaining reliable service levels for business users.
• Monitor application health, service performance, and user experience, proactively identifying risks and opportunities for improvement.

Vendor, Financial & Resource Management

• Own the Business Applications budget, including licensing, renewals, capital planning, resource planning, and vendor spend management.
• Manage vendor relationships, contracts, Statements of Work (SOWs), service levels, and performance expectations across implementation, configuration, integration, training, support, and managed service partners.
• Evaluate sourcing and delivery models to ensure the appropriate balance of internal capabilities, strategic partners, managed services, and specialized expertise.
• Ensure vendor investments deliver appropriate quality, performance, scalability, and business value.

People Leadership & Team Development

• Build, lead, mentor, and develop a high-performing Business Applications organization capable of supporting both current operations and future business growth.
• Foster a culture of accountability, customer service, collaboration, risk awareness, innovation, and continuous improvement.
• Develop strong cross-functional partnerships across IT and the broader organization to create shared ownership of technology outcomes.
• Establish clear roles, responsibilities, performance expectations, and development opportunities for team members.

Experience & Skills

• 10+ years of progressive experience in IT/IS leadership roles, preferably within the pharmaceutical, biotechnology, medical device, or broader life sciences industry.
• Proven success leading Commercial IT strategy across Commercial, Medical, Marketing, and associated field organizations.
• Demonstrated expertise in application strategy, solution architecture, architecture governance, technology standards, and technology risk management.
• Experience managing enterprise application portfolios, including demand intake, prioritization, technology roadmaps, investment planning, and application lifecycle management.
• Strong business relationship management skills with demonstrated success engaging senior stakeholders, driving adoption, and translating technology investments into measurable business value.
• Deep experience in business analysis, requirements definition, solution design, process analysis, process optimization, insights generation, and continuous improvement.
• Strong working knowledge of solution configuration, development and configuration management, integrations, data flows, testing, release management, and project delivery governance.
• Experience leading enterprise and field-based change management, training and enablement, operational readiness, user support, service governance, access management, and knowledge management.
• Demonstrated experience leading implementations and ongoing support of enterprise platforms such as Veeva Commercial Cloud and Veeva Data Cloud.
• Proven experience supporting commercial launch readiness, including new product and/or indication launches, field-force enablement, application readiness, data integration, training, and post-launch support.
• Strong understanding of GxP, data integrity, privacy, cybersecurity, and regulatory compliance requirements within a life sciences environment.
• Exceptional communication and executive-level stakeholder management skills, with demonstrated capabilities in vendor management, financial management, resource planning, and team development.

Preferred Tools & Platforms

• Veeva Commercial Cloud
• Smartsheet or comparable enterprise project and portfolio management tool
• Veeva Data Clouds