Business Engagement Coordinator

Rhode Island Commerce Corporation; Northern (KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Rhode Island Commerce Corporation seeks a CRM Support Specialist to act as the first point of contact for external business clients and to assist in managing the Salesforce CRM system. The role focuses on responding to inquiries, coordinating with internal teams, and promoting partner programs.

Required: strong communication, ability to multi-task, and 1+ year of Salesforce experience. Bachelor’s degree in business or related field preferred. Regular full-time position in the Providence area.

Qualifications

• Strong verbal and written communication skills.
• Ability to manage multiple tasks and priorities.
• Analytical problem-solving and decision-making abilities.
• Resourceful team player who can work independently.
• Experience with Salesforce CRM preferred (1+ year).
• Bachelor’s degree in business, public administration, political science, or related field.

Responsibilities

• Assist Business Engagement team with inquiries from internal and external clients.
• Support CRM system updates, data integrity and reporting.
• Coordinate with internal teams and partner organizations for guidance.
• Identify programs that benefit businesses and promote them at events.
• Represent the state and corporation at trade shows and public events.

Skills

Verbal communication

Written communication

Multi-tasking

Problem solving

Team player

Salesforce

Education

Bachelor's degree in business administration or related field

Tools

Salesforce CRM

Job description

The incumbent will provide general support to the Business Engagement Team, serve as the initial point of contact for external business clients inquiring about Commerce Rhode Island programs and services, and assist with managing the company’s CRM system.

Position Functions

The essential functions and duties listed below are intended only as an illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if work is similar, or related or a logical assignment to the position.

Essential Functions

• Execute the Business Engagement mission by supporting in-state businesses with start-up and expansion needs through timely responses to incoming web and phone inquiries.
• Respond to and research customer inquiries, coordinating with internal teams and partner organizations to deliver effective guidance and solutions.
• Support management of the CRM system (Salesforce), ensuring data accuracy, integrity, and timely updates.
• Provide operational and project support to the Business Engagement team as necessary.
• Identify, promote, and facilitate access to partner programs that benefit businesses.
• Represent the state and corporation at trade shows, industry forums, and public events to promote programs and services.
• Intelligence: The ability to acquire understanding and absorb information rapidly. A quick study.
• Resourcefulness: Passionately finds ways over, around, or through barriers to success. Achieves results despite lack of resources. Goes beyond the call of duty. Shows bias for action. A results-oriented “doer.”
• Written Communications: Writes clear, precise, well-organized documents using appropriate vocabulary, grammar, and word usage.

Qualifications

• High aptitude for verbal and written communication, interpersonal communication and organization skills.
• Demonstrate ability to seek out information and incorporate creative solutions to maximize program effectiveness and efficiency with the ability to multi-task.
• Demonstrated approach to analysis and problem-solving with decision-making capability in a timely manner
• Highly resourceful team player, yet able to work effectively independently.
• Minimum of One (1) year working knowledge of Salesforce CRM, Preferred
• Bachelor’s degree in business administration, Public Administration, Political Science or Law, or another related field.
• Minimum of one (1) to three (3) years of customer service role with experience in project management and financial services

Classification
Regular Full Time – 37.5 Hours per Week Salary / Exempt

Reports to
Vice President Business Engagement

Rhode Island Commerce Corporation is an at-will employer; no employment contracts exist. The Rhode Island Commerce Corporation (the ‘Corporation’) is an Equal Opportunity Employer. The Corporation does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by applicable law. All employment is decided on the basis of qualifications, merit, and business need. The Corporation will not tolerate discrimination or harassment based on any of these characteristics.