CRM & Salesforce Program Enablement Manager (Remote)

Points of Light; Atlanta (GA); Teletrabalho; USD 55 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

PTO program

Medical/dental/vision benefits

Life insurance

Long-term and short-term disability

403(b) with employer match

Parental leave

Volunteer time off

Resumo da oferta

Points of Light is seeking a Manager, Customer Relationship Management & Program Enablement to serve as the embedded Salesforce and operations partner for Corporate Programs and Nonprofit and Impact Programs. This remote-first role supports Salesforce workflows, data quality, training, and reporting across multiple programs.

Atlanta-area onsite support may be required. The role requires 3–5 years in CRM enablement or related fields, strong CRM and data-management skills, and the ability to

Qualificações

• 3-5 years of experience in CRM enablement, program operations, project coordination, database management, or a related field.
• Experience using Salesforce or a comparable CRM; experience building reports or dashboards preferred.
• Experience coordinating cross-functional workflows, meetings and documentation.
• Strong proficiency in Microsoft Office and SharePoint.
• Ability to create a welcoming work environment for all.

Responsabilidades

• Coordinate assigned Corporate Programs, Nonprofit and Impact Programs, and cross-functional meetings.
• Maintain related standard operating procedures, documentation and SharePoint resources.
• Manage routine operational handoffs through workflows and provide Finance with complete program information for invoicing and revenue recognition.
• Prepare CSC membership contracts using approved templates; coordinate documentation for approval, signature, invoicing and revenue recognition.
• Translate Corporate Programs and Nonprofit/Impact Programs needs into Salesforce requirements and support rollout of approved workflows.
• Maintain data quality, reports and dashboards; develop reports as needed; monitor adoption and data completeness.

Conhecimentos

CRM enablement

Program operations

Project coordination

Salesforce

Reports & dashboards

SharePoint

Microsoft Office

Communication

Ferramentas

Salesforce

SharePoint

Microsoft Office

Descrição da oferta de emprego

Points of Light is seeking a Manager, Customer Relationship Management & Program Enablement to serve as the embedded Salesforce and operations partner for Corporate Programs and Nonprofit and Impact Programs. This remote-first role supports Salesforce workflows, data quality, training, and reporting across multiple programs.

Atlanta-area onsite support may be required. The role requires 3–5 years in CRM enablement or related fields, strong CRM and data-management skills, and the ability to