CRM & Program Enablement Manager (Salesforce, Remote)

pofft Technology Inc.; Atlanta (GA); Teletrabalho; USD 55 000 - 60 000; Tempo integral

Resumo da oferta

Points of Light seeks a Manager, Customer Relationship Management (CRM) and Program Enablement. The role serves as the embedded Salesforce and operations partner for Corporate Programs and Nonprofit/Impact Programs, gathering requirements, supporting approved workflows, and maintaining data and reporting.

You will train users and coordinate governance contracts and reporting while prioritizing requests with the Senior Director.

Qualificações

• Gathers program requirements and supports Salesforce workflows.
• Maintains program data and reporting.
• Provides role-based training and user support.

Responsabilidades

• Coordinate Corporate Programs and Nonprofit/Impact Programs meetings and handoffs.
• Maintain SOPs, documentation and SharePoint resources.
• Provide CSC contracts, invoicing and revenue reporting support.
• Translate operational needs into Salesforce requirements and process improvements.

Conhecimentos

CRM Management

Program Operations

Salesforce Administrator

Program Manager

Operations Manager

Ferramentas

Salesforce

Descrição da oferta de emprego

Points of Light seeks a Manager, Customer Relationship Management (CRM) and Program Enablement. The role serves as the embedded Salesforce and operations partner for Corporate Programs and Nonprofit/Impact Programs, gathering requirements, supporting approved workflows, and maintaining data and reporting.

You will train users and coordinate governance contracts and reporting while prioritizing requests with the Senior Director.