CRM/Salesforce Analyst — Drive CRM Optimization

AARATECH; Chicago (IL); On-site; USD 65,000 - 75,000; Full time

Job summary

Aaratech Inc. is seeking a Business Analyst – CRM / Salesforce to support CRM initiatives by analyzing business requirements, improving customer relationship management processes, and delivering scalable Salesforce solutions.

You will work closely with business users and technical teams to enhance sales, service, and customer engagement, gathering requirements, documenting specs, and supporting testing and implementation.

Qualifications

• 2–3 years of business analysis experience with CRM or Salesforce projects.
• Experience gathering requirements and documenting functional specs.
• Knowledge of Salesforce CRM and business process analysis.

Responsibilities

• Gather, analyze, and document business and functional requirements.
• Collaborate with business, sales, marketing, and IT on Salesforce initiatives.
• Analyze CRM processes and recommend improvements.
• Develop process docs, reports, and dashboards.
• Support testing, UAT, and implementation activities.
• Present recommendations and project updates to stakeholders.

Skills

CRM analysis

Requirements gathering

Analytical thinking

Communication

Problem-solving

Education

Bachelor's degree

Tools

Salesforce CRM

Sales Cloud / Service Cloud

SQL

Power BI

Tableau

Jira

Azure DevOps

Job description

Aaratech Inc. is seeking a Business Analyst – CRM / Salesforce to support CRM initiatives by analyzing business requirements, improving customer relationship management processes, and delivering scalable Salesforce solutions.

You will work closely with business users and technical teams to enhance sales, service, and customer engagement, gathering requirements, documenting specs, and supporting testing and implementation.