CRM Sales and Service Functional Consultant

Bosch Automotive Aftermarket (China); United States; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Annual bonus

Private health insurance

Hybrid work program

Lunch discounts

Mentorship program

Career development programs

Job summary

Bosch Automotive Aftermarket (China) is seeking a CRM trainer/administrator to support SAP Sales and Service Cloud implementations across regions. You will assist Product Owners and CRM teams, deliver end-user trainings, and develop training materials to ensure smooth adoption of SAP C4C and related tools.

The role requires collaboration with technical and business units, testing activities, and data quality checks, with a focus on continuous learning and cross-cultural teamwork in a hybrid work

Qualifications

• CRM experience: 3+ years with SAP or alternatives.
• Familiarity with Agile methodology and cross-functional teamwork.
• Strong communication and analytical skills.

Responsibilities

• Support SAP Sales and Service Cloud implementation and training
• Create and maintain training documentation
• Test SAP Sales and Service solutions and document bugs
• Coordinate data imports and interface documentation

Skills

Agile methodology

Strong communication

Analytical mindset

Willingness to travel

International collaboration

Education

Relevant university degree (Business Administration, Organizational Sciences, Economics, or similar) with a focus on IT

Tools

SAP CRM

Salesforce

Microsoft Dynamics 365

Oracle CRM

JIRA

Excel

Job description

Описание: Do you want to shape beneficial technologies with your ideas? Whether in mobility solutions, consumer goods, industrial technology, or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. As part of Bosch Power Tools, you will help set global standards with innovative products for craft, industry, home, and garden. We drive digital transformation, supporting our partners in developing digital offerings and boosting online sales. We focus on creating a consistent web brand image, managing media, developing platforms, and harmonizing IT systems. We also manage major IT investments to help our business units grow efficiently and successfully. Welcome to Bosch.

Задачи:

• Work with Power Tools Business units:
  • Complete training on the SAP Sales and Service Cloud solution to provide support to the Product Owner, CRM Capability Experts, and the C4C Team in general
  • Provide support for both Sales and Service modules to end users from Countries and Regions applying the Support Concept
  • Communicate with different departments and business roles in order to support the Sales and Service Cloud implementation process
  • Create, maintain, and improve existing SAP C4C training documentation
  • Organize and deliver trainings to SAP C4C end-users
  • Provide support across different testing activities (User Department testing, Regression testing, UAT, and Integration testing)
• Work with technical department:
  • Cooperate with the technical department during the implementation of technical requirements and bug-fixing processes
  • Assist in creating documentation for business and technical requirements
  • Test SAP Sales and Service solutions and document bugs
  • Manage manual and automated data imports into the system
  • Document processes and interfaces
  • Perform data quality checks

Требования:

• Relevant university degree (Business Administration, Organizational Sciences, Economics, or similar) with a focus on IT
• At least 3 years of experience with CRM Sales and/or Service solutions – SAP (preferred), Salesforce, Microsoft Dynamics 365, Oracle CRM, etc.
• Familiarity with Agile methodology
• Knowledge of JIRA or similar tracking tools
• Advanced Excel knowledge
• Ability to work effectively in cross-functional teams and an international environment
• Strong communication skills, analytical mindset, and continuous willingness to learn
• Fluency in English
• Willingness to travel

A perfect match for our team:

• Eagerness to work with the newest technologies
• Proactive mindset and ability to adapt easily to new development environments— with full team support every step of the way
• Self-motivated approach with strong ownership of tasks and projects
• Strong team spirit with a natural openness to giving and receiving feedback
• Readiness to think outside the box and apply creative approaches to challenges

Условия:

• 22 - 27 days days of annual leave, because work-life balance is essential to us
• Flexible working hours
• Our Hybrid program is designed to combine working from office and from home, offering flexibility and a balanced approach
• Up to 3 days off for private purposes
• Your health and well-being is important to us, so we have you covered: Medical subscription for annual health check ups
• Paid private health insurance
• Mental health and well-being initiatives
• We believe in a Life-Long Learning approach, supporting your growth through: Technical and soft skills training, according to the needs of your role and career path
• A mentorship program and personalized development plans
• Local and global career development programs
• Opportunities to attend conferences, that align with your professional goals
• You will be part of a product company. You will contribute to developing end-to-end products that are delivered to Global OEMs.
• On top of these, we are offering:
• Office restaurant (when working in office) with lunch discounts
• Annual bonus
• Referral bonus