CRM Project Manager

Jobgether; United States; Remote; USD 70,000 - 85,000; Full time

Benefits offered by this job

Annual salary 70,000–85,000 USD

Comprehensive health plan

Paid time off

Company holidays

401(k) with company contributions

Parental leave

Well-being focus

Career development

Global network

Diversity and inclusion initiatives

Job summary

Jobgether in the United States seeks an experienced Project Manager to lead CRM and enterprise platform deployments. You will own end-to-end delivery, coordinating architects, developers, analysts, and partners while ensuring milestones, budgets, and governance are met.

You will drive discovery, design, development, and delivery phases, communicate risks clearly, and uphold high delivery standards across cross-functional teams in a NAMER-friendly schedule.

Qualifications

• Minimum 5 years of PM experience delivering CRM and enterprise platform solutions.
• Proven ability to manage multiple projects and stakeholder expectations.
• Experience leading cross-functional teams and managing vendor partnerships.

Responsibilities

• Oversee project execution from initiation to delivery, ensuring governance and quality.
• Serve as primary client contact after pre-sales handoff and manage stakeholder expectations.
• Develop and maintain project plans, track milestones and budgets, and report status to clients.

Skills

Project coordination

Stakeholder management

Risk management

Communication

Cross-functional leadership

Education

PMP Certification

CSM Certification

Salesforce Administrator Certification

Tools

JIRA

Job description

Accountabilities

You will oversee project execution from initial delivery handoff through completion, ensuring consistent communication, effective governance, and high-quality outcomes. Your responsibilities will include:

• Serve as the primary client contact following the pre-sales handoff, leading engagements, facilitating meetings, and managing stakeholder expectations.
• Lead multiple small- to medium-sized projects with low to moderate complexity, or manage a higher-complexity project on a fully allocated basis.
• Develop and maintain project plans, track milestones and allocated hours, and oversee budgets and delivery progress.
• Communicate project status, risks, issues, and dependencies clearly to clients and internal stakeholders.
• Coordinate cross-functional teams, including architects, developers, consultants, data analysts, and lifecycle strategists, ensuring alignment with project objectives and delivery standards.
• Identify discrepancies between discovery requirements and signed Statements of Work (SOWs), assess scope and assumption gaps, and propose structured resolutions, including Change Requests when needed.
• Own execution across the five core delivery phases: Onboard, Discover, Design, Develop, and Deliver, ensuring that milestone exit criteria are met.
• Manage client escalations effectively, involving senior internal stakeholders when additional support or decisions are required.
• Provide actionable feedback to project team members and, where applicable, support their professional development through direct leadership.
• Monitor team capacity, resource availability, and cross-functional dependencies to anticipate delivery challenges and mitigate risks.
• Maintain standardized project documentation and governance tools, including RAID logs, Decision Trackers, JIRA boards, and shared repositories.
• Follow established PMO processes, contribute feedback and recommendations for continuous improvement, and support consistent project management practices.
• Communicate service capabilities and value propositions to clients while contributing to practice development, thought leadership, training, and industry events.
• Stay informed about project management methodologies, professional development opportunities, and relevant market trends.

Requirements

The ideal candidate combines strong project management expertise with experience delivering CRM and enterprise platform solutions. You should be comfortable managing client relationships, coordinating multidisciplinary teams, and taking ownership of complex delivery processes. Key qualifications include:

• At least 5 years of relevant project management experience in CRM and enterprise platform implementations or CRM managed services.
• Strong organizational, planning, and time-management skills, with excellent written and verbal communication abilities.
• Experience managing multiple projects simultaneously or coordinating projects involving several workstreams.
• Proven ability to collaborate with cross-functional teams and manage relationships with diverse internal and external stakeholders.
• Experience organizing and facilitating structured project kickoffs, discovery workshops, stakeholder meetings, and formal SOW gap reviews.
• Ability to oversee small, cross-functional teams, monitor resource capacity, and proactively manage risks, issues, and dependencies.
• Strong understanding of project lifecycle management, scope alignment, milestone tracking, and delivery governance.
• Familiarity with JIRA or comparable project management platforms and the ability to maintain clear, consistent project documentation.
• Ability to learn independently and pursue relevant professional certifications, accreditations, and platform credentials.
• Flexibility to work hours aligned with the NAMER region, with priority given to Eastern Time (EST).
• Certifications such as Project Management Professional (PMP), Certified ScrumMaster (CSM), or Salesforce Administrator.
• Experience managing vendors and integrating third-party partners into project delivery.
• Advanced proficiency in project management tools, including complex JIRA workflows and reporting.
• Strong cross-cultural communication skills and experience working with geographically distributed client teams.

Benefits

• Annual salary range of $70,000–$85,000 USD .
• Comprehensive medical, dental, and vision insurance with full coverage.
• Generous paid time off (PTO).
• 15 company-wide holidays.
• 401(k) retirement plan with company contributions.
• Paid parental leave.
• Work-life balance and a strong emphasis on employee well-being.
• Career development opportunities in an innovative and evolving industry.
• Opportunities to pursue entrepreneurial initiatives and grow professionally within a global network.
• An internationally diverse and inclusive workplace, supported by employee resource groups and ongoing diversity, equity, and inclusion initiatives.