CRM Project Lead — Global Implementations & Growth

Jobgether; Oregon; Hybrid; USD 70,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

PTO

401(k) with company contributions

Parental leave

Career development opportunities

Job summary

Jobgether is seeking a CRM Project Manager to lead CRM platform implementations and managed services for global clients from the United States. You will manage client relationships, project planning, budgets, and cross-functional teams through onboarding, discovery, design, development, and delivery.

You will help drive process improvements, governance, and CRM service offerings while coordinating with architects, developers, data analysts, and lifecycle strategists across distributed teams.

Qualifications

• At least 5 years of PM experience in CRM/enterprise platform implementations or CRM managed services.
• Strong organizational, planning, and time-management skills with excellent written and verbal communication abilities.
• Experience managing multiple projects or coordinating multiple workstreams.
• Proven ability to collaborate with cross-functional teams and manage diverse stakeholders.
• Experience organizing structured project kickoffs, discovery workshops, and formal SOW reviews.
• Ability to oversee small cross-functional teams and proactively manage risks, issues, and dependencies.
• Understanding of project lifecycle management, scope alignment, milestone tracking, and delivery governance.
• Familiarity with JIRA and maintaining clear project documentation.
• Ability to learn independently and pursue relevant certifications.
• Flexibility to work hours aligned with NAMER region (EST).

Responsibilities

• Serve as the primary client contact after the pre-sales handoff, leading engagements and managing stakeholder expectations.
• Lead multiple small- to medium-sized projects with low to moderate complexity, or a high-complexity project on a full basis.
• Develop and maintain project plans, track milestones and hours, and oversee budgets and progress.
• Communicate status, risks, issues, and dependencies clearly to clients and internal stakeholders.
• Coordinate cross-functional teams including architects, developers, consultants, data analysts, and lifecycle strategists.
• Identify SOW gaps and propose structured resolutions including Change Requests when needed.
• Own execution across onboarding, discovery, design, development, and delivery phases.
• Manage client escalations with senior internal stakeholders when decisions are required.
• Provide actionable feedback to project teams and mentor where applicable.
• Monitor team capacity and cross-functional dependencies to anticipate delivery challenges.
• Maintain RAID logs, decision trackers, and JIRA boards; ensure governance.

Skills

CRM project management

Stakeholder management

Cross-functional leadership

Communication skills

JIRA experience

Project lifecycle

Tools

JIRA

Job description

Jobgether is seeking a CRM Project Manager to lead CRM platform implementations and managed services for global clients from the United States. You will manage client relationships, project planning, budgets, and cross-functional teams through onboarding, discovery, design, development, and delivery.

You will help drive process improvements, governance, and CRM service offerings while coordinating with architects, developers, data analysts, and lifecycle strategists across distributed teams.