CRM & Power BI Strategy Director

Bodycote plc; Dallas, Northern (TX, KY); Híbrido; USD 140.000 - 210.000; Jornada completa

Descripción de la vacante

Bodycote plc in Dallas, TX, is seeking a strategic Commercial Systems Director to lead CRM and Power BI initiatives across Sales, Operations, and Finance.

You will design scalable system capabilities, deliver dashboards for pipeline, forecast accuracy, and governance, and manage a small team of specialists. The role requires ITAR compliance and 10+ years of CRM/BI leadership in a global environment.

Formación

• ITAR compliance requires U.S. citizenship or permanent resident status.
• Bachelor’s degree in Business, Marketing, Engineering, or related field.
• 10 years CRM management experience in a commercial environment, with 5+ years in leadership.
• Proven CRM improvements and future development initiatives.
• Strong analytical mindset with Power BI, Tableau, Excel, SQL.
• Exceptional stakeholder management and communication skills.
• Leadership to drive cross-functional initiatives in a matrixed org.
• Experience leading cultural and structural transformation.
• Influencing skills to unite diverse teams.
• Global-operating mindset across markets and time zones.
• MS Office knowledge: Project, Excel, PowerPoint.
• CRM software expertise: Salesforce, HubSpot.
• Change management and continuous improvement focus.
• Ability to develop and maintain a highly efficient team.
• Excellent written and verbal communication.
• Self-directed with multi-task capability.

Responsabilidades

• Develop and lead end-to-end CRM & Power BI strategy aligned with commercial objectives.
• Drive transformation of commercial platforms with adoption and data quality improvements.
• Act as central point for CRM & Power BI governance and continuous improvement.
• Identify gaps and implement scalable, practical solutions.
• Streamline workflows to reduce admin burden and boost sales engagement.
• Develop dashboards and reporting for pipeline, conversion, performance and forecasting.
• Ensure data integrity and standardized inputs with audits.
• Collaborate with Sales, Marketing, Finance and Operations on outputs.
• Lead KPI framework design within CRM & Power BI to track performance.
• Manage and develop a small specialist team; provide training and support globally.
• Prioritize system enhancements with senior stakeholders.
• Oversee ERP, pricing tools, and marketing-platform integration.
• Monitor ROI and manage Salesforce relationship to maximize capabilities.
• Promote data-led decision making across the commercial org.
• Ensure ITAR governance is adhered to; travel as needed.
• Perform other duties as assigned.

Conocimientos

CRM management

Power BI

Tableau

Excel

SQL

Stakeholder mgmt

Leadership

Change management

Cross-functional

Communication

Team leadership

Educación

Bachelor's degree or equivalent

Herramientas

Salesforce

HubSpot

Office Suite

Descripción del empleo

Bodycote plc in Dallas, TX, is seeking a strategic Commercial Systems Director to lead CRM and Power BI initiatives across Sales, Operations, and Finance.

You will design scalable system capabilities, deliver dashboards for pipeline, forecast accuracy, and governance, and manage a small team of specialists. The role requires ITAR compliance and 10+ years of CRM/BI leadership in a global environment.