CRM Platform Manager

Bible League International; Crete (IL); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Bible League International seeks a CRM Platform Manager to lead strategic administration, development, and continuous improvement of our CRM to support operations and mission delivery. This role partners with leaders across departments to define requirements, drive upgrades, and ensure adoption of scalable solutions.

As a functional leader without direct supervisory duties, you will govern CRM standards, manage integrations via APIs, and coordinate change management, training, and documentation

Qualifications

• Must be a Christian and align with our statement of faith.
• Five+ years of CRM administration/optimization experience, preferably in nonprofit.
• Experience with Virtuous or similar enterprise CRM systems.
• Experience leading process improvement initiatives and technology solutions.
• Experience managing CRM enhancements, implementations, upgrades, or cross-functional tech projects.
• Knowledge of relational databases, data governance, SQL, reporting tools, and data visualization.
• Experience designing system integrations using APIs and middleware.
• Experience developing user training, documentation, and change management resources.
• Strong CRM governance including access controls and security.
• Excellent analytical, organizational, and problem-solving skills.
• Ability to manage multiple priorities and projects simultaneously.
• Strong interpersonal communication and cross-department collaboration.

Responsibilities

• Lead business process improvement and CRM-driven automation projects.
• Coordinate CRM enhancement requests and oversee end-to-end implementation and user adoption.
• Develop change management plans and training materials for new CRM functionality.
• Monitor usage, performance, and user experience to identify improvements.

Skills

CRM administration

Nonprofit CRM systems

Data governance

APIs & data integration

Project coordination

Education

Bachelor's degree or equivalent

Job description

CRM Platform Manager

Development Services Full Time Professional Crete, Illinois, Crete, IL, US

This is not just a job opportunity, this is an opportunity to transform lives!

Summary

Bible League International equips the under-resourced Church to make disciples, transforming lives through God’s Word! Our team is excited about God’s calling on our ministry and serves Him in His mission for the world, with commitment and joy. We hope you will consider His leading in using your God-given gifts and abilities to help fulfill the Great Commission in serving at Bible League International! For more information about Bible League International, visit https://www.bibleleague.org/ . Also take a moment and view our careers video to learn more about our culture through our staff at Bible League.

The CRM Platform Manager is responsible for the strategic administration, development, and continuous improvement of the organization’s CRM platform to support organizational effectiveness and operational goals. This role leads platform strategy, , business process improvement, systems configuration, technology integrations, project implementation, Working collaboratively with leaders and stakeholders, the CRM Platform Manager identifies organizational needs, prioritizes platform enhancements, establishes system standards, and oversees the implementation of scalable solutions that improve workflows, automation, and user adoption This position ensures the CRM platform remains reliable, well-governed, and aligned with evolving organizational needs.

As a critical individual contributor, the CRM Platform Manager provides functional leadership for the organization’s CRM platform and related data processes, fostering collaboration across teams and setting direction for continuous improvement without direct supervisory responsibilities.

Duties

Business Process Improvement & Change Management

• Lead cross-functional initiatives to improve business processes through CRM platform enhancements, workflow design, and automation.
• Coordinate CRM enhancement requests, prioritize initiatives based on organizational needs, and oversee implementation from planning through user adoption.
• Develop change management communication and training plans that support successful implementation of new CRM functionality.
• Monitor platform utilization and recommend improvements to system functionality, workflow efficiency, and overall user experience.

Cross-Functional Collaboration

• Partner with department leaders to understand business needs and translate them into scalable CRM solutions and system requirements.
• Facilitate collaboration across departments to standardize business processes and promote consistent use of CRM practices.
• Coordinate the planning, testing, implementation, and rollout of new features, upgrades, and system integrations in collaboration with stakeholders

Platform Governance

• Establish and maintain CRM standards, system documentation, and best practices related to configuration, functionality, and administration.
• Recommend and maintain policies and procedures that support consistent platform use, system security, appropriate access, and effective administration.
• Monitor platform performance and functionality and recommend enhancements that improve system reliability, scalability, and long-term platform effectiveness.
• Performs additional duties as required.

Organizational Relationships

Responsible to: VP of Development Services

Collaborates with: EVP of Advancement, VP of Integrated Marketing, Senior Donor Relations Director, Senior Director for Donor Engagement, Director of Partner Services, and Database Analyst

Qualifications

• Must be a Christian, having a personal relationship with Jesus Christ. Must also agree with our statement of faith and conduct his/herself in a Christ-like manner.
• Bachelor’s degree in information systems, Business Administration, Computer Science, Data Analytics, or a related field, or equivalent combination of education and experience required.
• Five or more years of progressively responsible experience administering and optimizing CRM platforms required, preferably within a nonprofit organization.
• Experience with CRM platforms such as Virtuous or comparable enterprise CRM systems.
• Demonstrated experience leading business process improvement initiatives and implementing technology solutions that improve operational efficiency.
• Experience managing CRM enhancements, system implementations, upgrades, or cross-functional technology projects.
• Working knowledge of relational databases, data governance, SQL, reporting tools, and data visualization platforms.
• Experience designing and supporting system integrations using APIs, middleware, and data import/export processes.
• Experience developing user training, documentation, and change management resources.
• Strong understanding of CRM platform governance including system access controls, security standards, configuration policies, and procedures that support data integrity and consistent platform use.
• Excellent analytical, organizational, and problem-solving skills.
• Ability to effectively manage multiple priorities and projects simultaneously.
• Strong interpersonal communication and facilitation skills with the ability to collaborate across departments and influence stakeholders.

Standards of Performance

• Demonstrates professionalism through dependability, collaboration, and positive working relationships.
• Completes assignments accurately, efficiently, and with minimal supervision while managing multiple priorities.
• Maintains an effective, reliable CRM platform through strong data governance, system optimization, and continuous improvement.
• Partners effectively with stakeholders to deliver solutions that improve business processes and user adoption.
• Demonstrates initiative by identifying opportunities for automation, process improvements, and operational efficiencies.
• Provides responsive support, training, and guidance while contributing to a collaborative, service-oriented culture.

In day-to-day responsibilities, this position will carry out Bible League International’s core values which are:

• Prayer – Our relationship with Jesus Christ.
• Calling – God’s call into His work.
• Service – Serving God and others.
• Unity – Working together in unity.
• Integrity – In line with God’s Word in word and deed.
• Vision – A Christ-centered hope and perspective.

Performance Evaluations

You will meet with your manager quarterly in alignment with our fiscal year to discuss your accomplishments and priorities.

Bible League International offers employees a comprehensive benefits package which includes medical, dental, vision, Paid Time Off, Holiday pay, Short and Long Term Disability, Life Insurance, a generous 401k plan, Employee Assistance Program, Tuition Reimbursement, and more. As a part of our Statement of Faith, BLI champions the training and professional development of our employees. We are also Public Service Loan Forgiveness qualifying public service employer and a certified Best Christian Workplace!

We consider applicants for all positions without regard to race, color, gender, national origin, age, disability, marital or veteran status, or any other legally protected status. Bible League International is a nonprofit, non-denominational, faith-based organization. Pursuant to the Civil Rights Act Section 702, the Bible League has the right to hire only candidates who agree with Bible League’s Statement of Faith and profess Jesus Christ as their personal Lord and Savior.