Associate Director of Housing Operations

Old Dominion University; Norfolk (VA); On-site; USD 90,000 - 120,000; Full time

Job summary

Old Dominion University in Norfolk, VA seeks an Associate Director of Housing Operations to coordinate daily housing facilities and services, ensuring clean, safe and well-maintained environments for residential students.

The role serves as a key liaison to Facilities Management, oversees a team of staff and student workers, and collaborates with Residence Life on service delivery and policy enforcement. Candidates should bring experience in budget management and facilities coordination.

Qualifications

• Must demonstrate customer service in a high-energy environment with multiple priorities.
• Excellent written and verbal communication with diverse groups.
• Experience applying organizational and leadership skills in a complex org.

Responsibilities

• Coordinate day‑to‑day operation of housing facilities and services.
• Serve as liaison to Facilities Management for maintenance, repairs, and improvements.
• Supervise staff and graduate/undergraduate student workers; collaborate with Residence Life.
• Assist budget management and long‑range planning; coordinate move‑in/move‑out and conference services.

Skills

Customer service

Communication

Leadership

Organizational skills

Education

Bachelor’s degree in related field

Master’s degree preferred

Job description

• Staff and Administrative & Professional Faculty Applicants:
• Contact Human Resources at:
  [phone]
  [e-mail]
• Teaching and Research Faculty Applicants:
• Contact Academic Affairs at:
  [e-mail]

Associate Director of Housing Operations

Please see Special Instructions for more details.

Internal Applications Only

Job Title

Job Title Associate Director of Housing Operations

Department

Department STUDENT HOUSING

Position Number

Position Number GP214A

Location

Location Norfolk, VA

Job Summary

Serves as a mid-level professional responsible for coordinating and directing all functions related to the day to day operation of facilities under the control of the Housing and Residence Life Office. As an integral member of the Housing and Residence Life management team, the Associate Director of Housing Operations is responsible for the coordination of all cleaning and maintenance functions within the housing area. The position serves as the primary liaison to Facilities Management to coordinate departmental needs for routine care, maintenance, housekeeping functions and building improvements. The Associate Director of Housing Operations will attend area and departmental staff meetings; work with a wide variety of students and housing staff to ensure that the department provides necessary support services to residential students; manages building operation issues effectively and enforce policies and regulations. Additional responsibilities include facility management, fee and damage assessment, building use / occupancy management, move-in / move-out procedures, conference services coordination and assist in budget management and long-range planning as requested. The Associate Director of Housing Operations will supervise a full-time Assistant Director of Housing Operations, along with graduate and undergraduate student staff. The Associate Director of Housing Operations will work very closely with the Residence Life Staff to ensure effective property management and the completion of Health and Safety Inspections. This position will be expected to collaborate with service vendors, contractors, plant operations, financial services and other stakeholders to build systems that enhance operation processes and improve customer service and student satisfaction.
Given the nature of the positions in Student and Campus Life that provide support to student services and/or student-centered programs, the employee occupying this position may be required to work during a university closing as directed by his or her supervisor. These instances may include working from a remote location (i.e., telework, etc.).

Position Type

Position Type FullTime

Type of Recruitment

Type of Recruitment Internal Recruitment

Minimum Qualifications

Must possess a proven understanding and commitment to providing customer service in a diverse high-energy environment requiring the abilities to juggle multiple priorities on a consistent basis. Must have the aptitude to communicate effectively by both written and verbal means and work with a diverse group of students, staff, university administrators and exterior constituencies including parents.
Bachelor’s degree in a related field, or an equivalent combination of education, training, and relevant experience.
Basic experience in facility supervision, budget management, maintenance and repairs or construct services and administrative processes in a complex work environment. Basic experience in exercising administrative and leadership functions within a complex organization are required. Must have demonstrated experience in applying organizational and communication skills within a comparable organization, not-for-profit or corporate setting.

Preferred Qualifications

Master’s degree in public administration, higher education administration, business, or similar or an equivalent combination of education, training, and relevant experience.

Conditions of Employment

This position is required to complete a Statement of Personal Economic Interest upon hire in accordance with the Code of Virginia.
This position is designated as sensitive. A fingerprint-based criminal history check will be required of the final candidate.

Job Open Date

Job Open Date 10/21/2026

Open Until Filled No

Application Review Date

Application Review Date 10/29/2026

Job Close Date

Job Close Date 11/02/2026

Special Instructions to Applicants / Additional Materials Required

Internal Applications Only

Criminal Background Check

Criminal Background Check The final candidate is required to complete a criminal history check.

Department Information

Equity Statement

It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.

Reasonable Accommodation Request

If you are an individual with a disability and require reasonable accommodation, please contact the Division of Talent Management and Culture at [phone].

Old Dominion University, located in Norfolk, is Virginia’s forward-focused public doctoral research university with more than 23,000 students, a top R1 research ranking, rigorous academics, an energetic residential community and initiatives that contribute $2.6 billion annually to Virginia’s economy.

Required Documents

• Resume
• Cover Letter/Letter of Application
• Contact Information for Professional References

Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

• Yes
• No

If you have questions: Staff and Administrative & Professional Faculty applicants, please contact the Division of Talent Management and Cultureat [phone] or [e-mail] .
Teaching and Research Faculty applicants, please contact the Office of Academic Affairs at [e-mail] .