CRM Lead Engineer

The Mental Health Association of NYC; United States; Remote; USD 80,000 - 131,000; Full time

Job summary

The Mental Health Association of NYC is seeking a CRM Lead Engineer for a remote role focused on delivering Salesforce CRM solutions. You will lead engineers, work closely with the Salesforce Solution Architect and other partners, and ensure high-quality, reliable platform execution.

The position requires deep knowledge of Apex, Lightning Web Components, Salesforce data modeling, security, and CI/CD practices, along with strong mentoring and stakeholder communication.

Qualifications

• Must have extensive hands-on Salesforce experience and enterprise CRM environment knowledge.
• Strong leadership and mentoring abilities with a track record of delivering initiatives.
• Experience with Apex, Lightning Web Components, and integrations is required.

Responsibilities

• Lead CRM Engineers on the Salesforce platform, coaching and performance feedback.
• Oversee configuration, customization, development, testing, maintenance, and optimization of Salesforce CRM.
• Drive technical discovery, translate requirements into feasible development work, and manage risks and dependencies.
• Enforce coding standards, reviews, and platform-specific guardrails; ensure reliable deployments.

Skills

Salesforce

Apex

LWC

CI/CD

Team leadership

Job description

Position Title: CRM Lead Engineer

Department: Platform Engineering

Reports to: Director, CRM

Location: Remote

Schedule: Monday - Friday, 9 to 5PM ET

Salary Range: $80,000.00 -$131,000.00

Position Overview:

The CRM Lead Engineer - Platform Engineering provides hands-on engineering leadership for an assigned Salesforce CRM platform. This role leads the engineers supporting the platform and is accountable for technical execution, engineering quality, team development, and platform reliability. The Lead Engineer remains hands-on while providing direct supervision, coaching, technical direction, and work assignment to CRM Engineers. This position works closely with the Salesforce Solution Architect, CRM Delivery Manager, Product, QA, Data, Security, DevSecOps, administrators, vendors, and systems integrators.

Duties/Responsibilities:

• Manage CRM Engineers assigned to the platform, including coaching, performance feedback, goal setting, workload management, career development, and technical mentoring
• Lead hands-on configuration, customization, development, testing, maintenance, and optimization of the Salesforce CRM platform
• Lead technical discovery and engineering solutioning before sprint commitment; identify technical dependencies, constraints, risks, technical debt, and implementation options
• Translate prioritized product requirements and approved solution architecture into technically feasible, appropriately sized, development-ready work
• Provide engineers meaningful input into solution design and implementation and encourage small, testable increments and rapid feedback
• Lead and enforce peer code reviews for Apex, Lightning Web Components, integrations, automation, and other custom development
• Establish and reinforce coding standards, reusable engineering patterns, development practices, and platform-specific technical guardrails
• Manage technical delivery of custom development, integrations, APIs, middleware, data migration, and complex Salesforce configuration
• Coordinate and provide technical direction to vendor and systems-integrator developers supporting the assigned platform; review deliverables and code and enforce Vibrant engineering standards
• Partner with DevSecOps on source control, CI/CD, automated scanning, deployment practices, vulnerability remediation, environment management, and release controls
• Partner with the Salesforce Solution Architect on complex, high-risk, cross-platform, integration-heavy, security-sensitive, or difficult-to-reverse technical decisions
• Identify downstream effects of proposed changes across objects, fields, automation, integrations, APIs, reporting, data flows, security, and dependent applications before implementation
• Ensure system testing and technical regression testing are planned and completed for platform changes, releases, defects, and hotfixes
• Lead technical response to significant production defects and root cause analysis; ensure corrective actions and prevention measures are implemented
• Monitor platform health and identify technical debt, performance concerns, obsolete components, security risks, and modernization opportunities
• Participate in release planning and readiness with Delivery, ensuring technical dependencies, testing, deployment requirements, rollback considerations, and documentation are complete
• Ensure technical specifications, configuration documentation, object/field documentation, integration mappings, architecture decisions, release artifacts, and lessons learned are completed and contributed to the CRM knowledge base
• Maintain state-of-the-art awareness in Salesforce engineering, platform capabilities, APIs, integration patterns, DevSecOps practices, and approved AI-assisted engineering tools
• Collaborate with Product, Delivery, QA, UI/UX, Data, Security, administrators, and other technology teams while maintaining clear accountability for technical implementation
• Other duties as assigned

Required Skills/Abilities:

• Ability to communicate complex ideas, concepts, technical decisions, risks, and processes effectively with engineers, management, and cross-functional stakeholders
• Strong hands-on experience with Salesforce applications, custom development, platform configuration, and enterprise CRM environments
• Demonstrated ability to lead and develop engineers while remaining technically hands-on
• Strong knowledge of Apex, Lightning Web Components, Flow/automation, Salesforce data modeling, security/sharing, APIs, asynchronous processing, and platform limits
• Ability to manage technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation
• Ability to develop, test, maintain, and support integrations between Salesforce and SaaS, custom, cloud, or on-premises applications using REST APIs, event-driven patterns, middleware, custom connectors, and web services
• Strong knowledge of source control, CI/CD, code review, testing, release management, and DevSecOps practices
• Ability to perform technical impac