CRM Lead Engineer

Jobgether; United States; Remote; USD 80,000 - 131,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Remote-friendly

Job summary

Jobgether is seeking a CRM Lead Engineer in the United States to provide hands-on technical leadership for our enterprise Salesforce CRM platform. You will lead a team of CRM Engineers, set engineering standards, and ensure platform reliability while collaborating with architecture, product, security, data and DevSecOps teams to deliver scalable CRM solutions.

You will guide design, implementation, and optimization of complex Salesforce configurations, APIs, migrations, and integrations.

Qualifications

• Bachelor's degree and 7+ years in Salesforce/CRM engineering or related field.
• At least 2 years of demonstrated technical leadership or people management.
• Salesforce Platform Developer I certification required; II and related certifications preferred.
• Hands-on experience developing, configuring, administering, maintaining, and optimizing Salesforce platforms in enterprise environments.

Responsibilities

• Lead and mentor CRM Engineers, provide technical guidance and career development support.
• Oversee hands-on Salesforce development, configuration, testing, and platform optimization.
• Lead technical discovery and solution planning before sprint commitments; identify risks and dependencies.
• Translate requirements and architecture into feasible technical tasks with clear development plans.
• Establish coding standards and best practices across Apex, LWCs, integrations, and automation.
• Coordinate with vendors and integrators to ensure high engineering quality and consistency.
• Collaborate with DevSecOps on CI/CD, security scanning, deployment, and environment management.
• Partner with solution architects on complex decisions involving integrations and security.

Skills

Technical leadership

People management

Communication

Team development

Prioritisation

Education

Bachelor's degree

Tools

Apex

Lightning Web Components

REST APIs

CI/CD

DevSecOps

Salesforce Integrations

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a CRM Lead Engineer based in the United States. We are seeking an experienced CRM Lead Engineer to provide hands‑on technical leadership for an enterprise Salesforce CRM platform. In this role, you will lead and mentor a team of CRM Engineers while overseeing technical delivery, engineering standards, and platform reliability. You will combine strong development expertise with people leadership, guiding the design, implementation, and optimization of complex CRM solutions. Working closely with architecture, product, delivery, security, data, and DevSecOps teams, you will ensure scalable, secure, and high‑quality engineering outcomes. You will also drive continuous improvement, strengthen development practices, and help modernise the platform. This is an excellent opportunity to shape enterprise CRM capabilities while remaining actively involved in technical execution.

Accountabilities

• Lead and manage CRM Engineers, providing technical guidance, coaching, performance feedback, workload planning, goal setting, and career development support.
• Oversee hands‑on Salesforce development, configuration, customization, testing, maintenance, troubleshooting, and platform optimization.
• Lead technical discovery and solution planning before sprint commitments, identifying dependencies, risks, constraints, technical debt, and implementation approaches.
• Translate product requirements and approved architecture into feasible technical solutions and clearly defined development tasks.
• Encourage collaborative engineering practices, meaningful developer contributions, incremental delivery, and rapid feedback.
• Establish and enforce coding standards, reusable development patterns, peer code reviews, and technical best practices across Apex, Lightning Web Components, integrations, and automation.
• Oversee technical delivery of custom development, APIs, integrations, middleware, data migrations, and complex Salesforce configurations.
• Coordinate external vendors and systems integrators, providing technical direction and reviewing deliverables to ensure engineering quality and consistency.
• Collaborate with DevSecOps on source control, CI/CD pipelines, automated security scanning, vulnerability remediation, deployment processes, environment management, and release controls.
• Partner with solution architects on complex technical decisions involving integrations, security, cross‑platform dependencies, and high‑risk implementations.
• Assess the downstream impact of platform changes across data models, automation, APIs, reporting, security, integrations, and dependent applications.
• Ensure comprehensive system testing, regression testing, and release validation for platform changes, production fixes, and hotfixes.
• Lead responses to significant production incidents, conduct root cause analyses, and implement corrective and preventive measures.
• Monitor platform performance, reliability, security, and technical debt while identifying opportunities for modernisation and continuous improvement.
• Participate in release planning and readiness activities, ensuring dependencies, testing, deployment requirements, rollback plans, and documentation are addressed.
• Maintain accurate technical specifications, configuration documentation, integration mappings, architecture decisions, release records, and engineering knowledge resources.
• Stay current with Salesforce capabilities, APIs, integration approaches, DevSecOps practices, and approved AI‑assisted engineering tools.
• Work cross‑functionally with Product, Delivery, QA, UI/UX, Data, Security, administrators, and other technology teams to ensure successful technical implementation.

Requirements

• Bachelor's degree and at least 7 years of experience in Salesforce/CRM engineering, Salesforce development, software engineering, or a related field. Equivalent relevant professional experience may substitute for a degree.
• At least 2 years of demonstrated experience in technical leadership, team leadership, or people management.
• Salesforce Platform Developer I certification is required. Salesforce Platform Developer II certification is strongly preferred, while Salesforce architecture, integration, or DevOps certifications are advantageous.
• Strong hands‑on experience developing, configuring, administering, maintaining, troubleshooting, and optimizing Salesforce platforms in enterprise CRM environments.
• Proven experience supporting large‑scale Salesforce implementations, integrations, upgrades, and production environments.
• Advanced knowledge of Apex, Lightning Web Components, Salesforce Flow and automation, data modeling, security and sharing, APIs, asynchronous processing, and platform limitations.
• Experience managing the technical aspects of custom development, enterprise integrations, and data migration initiatives.
• Strong understanding of integration technologies and patterns, including REST APIs, event‑driven architecture, middleware, custom connectors, and web services connecting Salesforce with SaaS, cloud, and on‑premises applications.
• Practical knowledge of source control, CI/CD, automated testing, code reviews, release management, and DevSecOps methodologies.
• Experience establishing engineering standards, leading technical solution design, conducting code reviews, and mentoring developers.
• Ability to perform technical impact assessments, identify dependencies, and recognize when architectural, security, data, or enterprise‑level escalation is necessary.
• Strong technical documentation skills, including the ability to produce implementation specifications, engineering standards, and root cause analyses.
• Excellent communication skills, with the ability to explain complex technical concepts, decisions, risks, and processes to both technical and non‑technical stakeholders.
• Strong leadership, coaching, prioritisation, problem‑solving, decision‑making, and team development abilities.
• Ability to manage competing priorities, meet deadlines, and adapt effectively in a complex, evolving, and fast‑paced environment.
• Comfortable working remotely and collaborating regularly through video calls with internal and external stakeholders.
• Ability to remain in a stationary position for approximately 50% of the working time and occasionally lift or handle equipment weighing up to 50 pounds.
• Flexibility to provide occasional after‑hours or on‑call support for critical system maintenance and production issue resolution.

Benefits

• Competitive annual base salary ranging from $80,000 to $131,000, determined by experience, qualifications, certifications, education, and geographic location.
• Comprehensive medical, dental, and vision insurance.
• Supplemental income insurance.
• Employer‑paid disability insurance.
• Employer‑paid life insurance.
• Flexible Spending Accounts (FSA) for medical and dependent care expenses, with pre‑tax contributions.
• 401(k) retirement savings plan.
• Full‑time employment in a remote working environment.
• Standard Monday–Friday schedule, 9:00 AM–5:00 PM ET.
• Opportunities to lead engineering initiatives, develop technical talent, and contribute to enterprise‑level Salesforce platform improvements.
• Consideration of equivalent combinations of education, experience, and skills, with applications encouraged from candidates with diverse professional backgrounds.

Data Privacy Notice

By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre‑contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.