CRM Insights & Analytics Specialist — Remote/Hybrid

Garden Life Dev; Goldsboro (NC); Hybrid; USD 34,000 - 59,000; Full time

Benefits offered by this job

Health benefits

Job summary

Garden Life Development is seeking a CRM Analyst to analyze CRM data, build dashboards, and support users. The role involves trends detection, data quality, and collaboration with stakeholders to tailor workflows and reports. A Bachelor’s degree or equivalent experience is required, with Dynamics 365 and Power BI skills highly valued.

Position offers on-site, hybrid, or remote options based on assignment. The assignments vary in duration and require 40-hour weeks with W-2 employment.

Qualifications

• Bachelor’s degree in a related field or an equivalent combination of education and experience.
• Experience with Microsoft Dynamics 365 CRM platform.
• Strong reporting and data analysis skills.
• Experience with requirements and process mapping.

Responsibilities

• Analyze CRM data to find trends and opportunities.
• Monitor system usage and keep data accurate and consistent.
• Work with stakeholders to customize workflows and processes.
• Build and maintain dashboards and reports on key metrics.
• Share actionable insights with service and outreach teams.
• Train users on CRM best practices.
• Troubleshoot CRM issues and support users.

Skills

Reporting and data analysis

Requirements and process mapping

CRM platform experience

Education

Bachelor’s degree in related field

Tools

Power BI reporting

Dynamics 365

Job description

Garden Life Development is seeking a CRM Analyst to analyze CRM data, build dashboards, and support users. The role involves trends detection, data quality, and collaboration with stakeholders to tailor workflows and reports. A Bachelor’s degree or equivalent experience is required, with Dynamics 365 and Power BI skills highly valued.

Position offers on-site, hybrid, or remote options based on assignment. The assignments vary in duration and require 40-hour weeks with W-2 employment.