CRM & Document Systems Lead | Slate & OnBase Architect

EDUCAUSE; Portland (OR); On-site; USD 120,000 - 150,000; Full time

Job summary

Portland State University is seeking a hands-on Technical Manager and Architect to lead the CRDOC team within the Office of Information Technology. You will develop software, manage Analyst Programmers, and support CRM and document management services across the campus.

The role focuses on enterprise-scale architecture, governance, and ensuring system stability, with collaboration across university offices and external vendors.

Qualifications

• Bachelor’s Degree or 4 years of a combination of comparable work experience, training, and/or education.
• Experience collaborating across a large organization to achieve shared goals and complete complex IT projects
• Proven experience building and maintaining professional working relationships
• Ability to produce accurate and reliable work within deadlines
• Demonstrated knowledge of application systems design, data modeling concepts, data analysis, and system administration.
• Supervisory or leadership experience
• Strong interpersonal skills and ability to communicate effectively, both verbally and written, with both technical and non-technical staff and with people from a diverse range of perspectives and backgrounds
• Ability to manage a workload that includes short and long-term projects, immediate problem-solving, and ongoing maintenance of code and documentation
• Ability to work in a fast-paced, production environment and to provide occasional evening and weekend support
• Ability to work with sensitive/confidential information and to handle such information as required by Federal, State, and OIT regulations/policies

Responsibilities

• Act as the Service Offering Manager for 2 instances of Slate and the OnBase Document Management system, coordinating between technical teams and department stakeholders.
• Design and support complex system builds, including portals, forms, dashboards, reporting, and advanced workflows.
• Provide support for critical business processes in times of emergency and outside standard office hours; communicate issues with vendors.
• Define and manage access controls, permissions, and user roles at an enterprise scale; enforce technical standards and documentation.
• Oversee data integrations between Slate, OnBase, and other enterprise systems, ensuring robust data pipelines.
• Collaborate with team members to foster a People First culture; perform evaluations, manage workloads, and provide training and mentorship.
• Lead complex projects with cross-campus stakeholders; monitor progress and report status to stakeholders.

Skills

Leadership

Project management

Interpersonal communication

Cross-functional collaboration

Team supervision

Time management

Education

Bachelor’s Degree or 4 years of a combination of comparable work experience, training, and/or education

Tools

SQL

XML

JSON

HTML

CSS

JavaScript

Job description

Portland State University is seeking a hands-on Technical Manager and Architect to lead the CRDOC team within the Office of Information Technology. You will develop software, manage Analyst Programmers, and support CRM and document management services across the campus.

The role focuses on enterprise-scale architecture, governance, and ensuring system stability, with collaboration across university offices and external vendors.