CRM Applications Analyst: Optimize CX & Integrations

Recology; Sacramento (CA); In loco; USD 95.000 - 130.000; Tempo pieno

Vantaggi offerti da questo lavoro

PTO & holidays

Health, dental, vision benefits

401(k) with match

Employee Stock Ownership Plan (ESOP)

Educational assistance

Commuting benefits

Descrizione del lavoro

Recology, a California-based materials management leader, seeks a CRM administrator to support and optimize customer-facing SaaS applications. You will translate business needs into configurations, coordinate with stakeholders, and ensure data quality and reliable integrations.

The role emphasizes collaboration with IT, operations, and vendors, with a focus on process improvement and end-user training to boost adoption and satisfaction across customer operations.

Competenze

• 6+ years of experience supporting enterprise applications, business systems, or related technologies.
• High school diploma or GED required.
• Bachelor's degree in Information Systems, Business Administration, Computer Science, or related field preferred.
• Experience supporting SaaS-based enterprise applications, preferably CRM or customer-facing systems.
• Experience gathering and documenting requirements, processes, rules, user stories, and acceptance criteria.
• Experience configuring, testing, implementing, and supporting enterprise applications and enhancements.
• Experience production support, incident management, root-cause analysis, troubleshooting, and issue resolution.
• Experience supporting application releases, UAT, and change management activities.
• Experience monitoring data quality, validating integrations, and supporting interfaces and data flows.
• Experience managing enhancement backlogs and prioritizing work based on business needs.

Mansioni

• Translates requirements into application configurations, workflows, and non‑code enhancements.
• Collaborates with stakeholders to gather requirements and drive process improvements.
• Configures CRM and customer apps including fields, forms, workflows, automations, and permissions.
• Supports integrations with adjacent systems and coordinates issue resolution.
• Monitors application health and data quality, identifying gaps and improvements.
• Troubleshoots incidents and service requests with IT, business teams, and SaaS vendors.
• Participates in release management: testing, validation, regression support, communications.
• Creates and maintains documentation: processes, standards, guides, and procedures.
• Delivers end-user training and knowledge transfer to drive adoption.
• Ensures solutions align with governance, security, and data management practices.
• Contributes to roadmap planning to improve customer experience and efficiency.

Conoscenze

CRM experience

Analytical skills

Problem solving

Communication skills

Cross-functional collaboration

Prioritization

Formazione

Bachelor's degree in Information Systems, Business Administration, Computer Science, or related field

High school diploma or GED

Strumenti

Microsoft Excel

Microsoft 365

Descrizione del lavoro

Recology, a California-based materials management leader, seeks a CRM administrator to support and optimize customer-facing SaaS applications. You will translate business needs into configurations, coordinate with stakeholders, and ensure data quality and reliable integrations.

The role emphasizes collaboration with IT, operations, and vendors, with a focus on process improvement and end-user training to boost adoption and satisfaction across customer operations.