CRM & Data Platform Tech Lead

Timebox Pro

Minnetonka (MN)

On-site

USD 110,000 - 160,000

Full time

5 days ago

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Job summary

Timebox Pro is seeking a senior professional with deep expertise in Customer Management Services (CMS) processes to lead CRM and data initiatives. The role requires hands-on experience with platforms such as Salesforce or Microsoft Dynamics, a strong grip on customer data management and lifecycle processes, and a track record of delivering API integrations (REST/SOAP).

You will leverage SQL and database concepts, drive workflow automation and BPM initiatives, and collaborate with stakeholders

Qualifications

Strong understanding of CMS processes.
Experience with CRM platforms such as Salesforce, Microsoft Dynamics, or similar customer management systems.
Knowledge of customer data management and customer lifecycle processes.
Experience with API integrations REST/SOAP.
Proficiency in SQL and database concepts.
Experience with workflow automation and business process management.
Strong analytical and problemsolving abilities.
Excellent communication and stakeholder management skills.

Responsibilities

Strong understanding of CMS processes and how they map to customer journeys.
Manage CRM platforms such as Salesforce, Microsoft Dynamics, or similar systems.
Oversee customer data management and lifecycle processes.
Lead API integrations using REST and SOAP.
Utilize SQL and database concepts for data quality and reporting.
Drive workflow automation and BPM initiatives across teams.
Analyze data and troubleshoot issues with solutions.
Communicate with stakeholders and manage expectations effectively.