Technology Lead / Senior Developer

Timebox Pro; Minnetonka (MN); On-site; USD 110,000 - 160,000; Full time

Job summary

Timebox Pro is seeking a senior professional with deep expertise in Customer Management Services (CMS) processes to lead CRM and data initiatives. The role requires hands-on experience with platforms such as Salesforce or Microsoft Dynamics, a strong grip on customer data management and lifecycle processes, and a track record of delivering API integrations (REST/SOAP).

You will leverage SQL and database concepts, drive workflow automation and BPM initiatives, and collaborate with stakeholders

Qualifications

• Strong understanding of CMS processes.
• Experience with CRM platforms such as Salesforce, Microsoft Dynamics, or similar customer management systems.
• Knowledge of customer data management and customer lifecycle processes.
• Experience with API integrations REST/SOAP.
• Proficiency in SQL and database concepts.
• Experience with workflow automation and business process management.
• Strong analytical and problemsolving abilities.
• Excellent communication and stakeholder management skills.

Responsibilities

• Strong understanding of CMS processes and how they map to customer journeys.
• Manage CRM platforms such as Salesforce, Microsoft Dynamics, or similar systems.
• Oversee customer data management and lifecycle processes.
• Lead API integrations using REST and SOAP.
• Utilize SQL and database concepts for data quality and reporting.
• Drive workflow automation and BPM initiatives across teams.
• Analyze data and troubleshoot issues with solutions.
• Communicate with stakeholders and manage expectations effectively.

Skills

CRM platforms

SQL

API integrations

Workflow automation

Data management

Stakeholder management

Analytical thinking

Communication

Tools

Salesforce

Microsoft Dynamics

Job description

Job Description

• Strong understanding of Customer Management Services CMS processes.
• Experience with CRM platforms such as Salesforce, Microsoft Dynamics, or similar customer management systems.
• Knowledge of customer data management and customer lifecycle processes.
• Experience with API integrations RESTSOAP.
• Proficiency in SQL and database concepts.
• Experience with workflow automation and business process management.
• Strong analytical and problemsolving abilities.
• Excellent communication and stakeholder management skills.

Minimum years of experience

8-10 years

Certifications Needed

No