CRM & Data Specialist — Salesforce (Remote)

South West International Development Network; Cool (CA); On-site; USD 38,000 - 49,000; Full time

Benefits offered by this job

Flexible working

Mental health support

Learning & development

Generous time off

Volunteer time off

Job summary

Cool Earth is seeking a CRM and data professional to manage its Salesforce system, improve data quality, and produce reports and dashboards to support fundraising and marketing.

You will maintain CRM configuration, support users, and assist with Gift Aid and data protection compliance while working remotely with occasional travel to partner sites. Experience with Salesforce and data reporting is essential.

Qualifications

• 1-3+ years hands-on CRM/ Salesforce administration experience, nonprofit data model a plus.
• Strong data analysis and ability to interpret data for trends and decisions.
• Experience creating Salesforce/CRM reports and dashboards.
• Knowledge of GDPR and donor data protection practices.

Responsibilities

• Act as primary Salesforce contact and provide day-to-day support.
• Maintain Salesforce configuration, supporter records, campaigns, and segments.
• Ensure data quality with cleansing and deduplication; create reports/dashboards.
• Support Gift Aid processes and campaign reporting for fundraising/marketing.

Skills

CRM administration

Data analysis

Reporting dashboards

GDPR compliance

Stakeholder support

Tools

Salesforce

Excel

Job description

Cool Earth is seeking a CRM and data professional to manage its Salesforce system, improve data quality, and produce reports and dashboards to support fundraising and marketing.

You will maintain CRM configuration, support users, and assist with Gift Aid and data protection compliance while working remotely with occasional travel to partner sites. Experience with Salesforce and data reporting is essential.