CRM Data & Engagement Lead (Remote 2 Days/Week)

Expedia; United States; Hybrid; USD 120,000 - 180,000; Full time

Job summary

Expedia Group is seeking a CRM Manager to lead the design and optimization of customer data platforms, CRM data flows, and engagement strategies across Expedia Group brands. You will work with Salesforce Data Cloud and Marketing Cloud, build data pipelines, write SQL and code in Python/Java, and partner with marketing, data engineering, and product teams to drive personalized experiences at scale.

This role may be remote or from home two days a week; you must live within commuting distance of

Qualifications

• Bachelor's degree in Computer Science, Data Engineering, or related field with 5 years of related experience.
• Experience with CRM, data platforms, and data integration.
• Strong knowledge of Salesforce Data Cloud and Marketing Cloud.
• Proficiency in SQL, Python, and Java.

Responsibilities

• Manage CRM data platforms and data integrations.
• Develop and maintain data pipelines and ETL/ELT processes.
• Collaborate with cross-functional teams and stakeholders.
• Create dashboards, reports, and documentation for data-driven decisions.
• Ensure data quality, governance, and privacy compliance.

Skills

CRM data

Customer segmentation

Data pipelines

SQL

Python

Java

AWS

CI/CD

Stakeholder management

Education

Bachelor's degree in Computer Science, Data Engineering, or related field

Tools

Salesforce Data Cloud

Salesforce Marketing Cloud

ETL tools

SQL databases

Python

AWS

Job description

Expedia Group is seeking a CRM Manager to lead the design and optimization of customer data platforms, CRM data flows, and engagement strategies across Expedia Group brands. You will work with Salesforce Data Cloud and Marketing Cloud, build data pipelines, write SQL and code in Python/Java, and partner with marketing, data engineering, and product teams to drive personalized experiences at scale.

This role may be remote or from home two days a week; you must live within commuting distance of