CRM Data Architect - Salesforce Cloud & Engagement

Expedia group; Chicago (IL); Hybrid; USD 167,000 - 173,000; Full time

Benefits offered by this job

Medical/dental/vision

Paid time off

Employee Assistance Program

Wellness & travel reimbursement

Travel discounts

IATAN membership

Job summary

Expedia Group is seeking a CRM Manager to lead CRM data platforms, engage with audiences, and drive data-driven customer experiences. You will design and maintain Data Cloud solutions, pipelines, and integrations, partnering with marketing, data engineering, and product teams in a hybrid Chicago-based role.

The role emphasizes governance, GDPR/CCPA compliance, and scalable data processing while leveraging Python, Java, and cloud services.

Qualifications

• Experience with Salesforce Data Cloud and CRM data platforms.
• Experience with data pipelines and data integration.
• Proficient in SQL and data modeling.
• Strong Python/Java coding for data tasks.
• Experience with GDPR/CCPA privacy compliance.

Responsibilities

• Apply CRM data insights to inform strategy and engagement.
• Design, implement, and maintain Salesforce Data Cloud solutions.
• Develop and maintain ETL/ELT processes and data pipelines.
• Collaborate with stakeholders to define technical solutions.
• Monitor data quality and platform performance; support UAT.

Skills

Salesforce Data Cloud concepts

ETL/ELT & data integration

SQL & data modeling

Data governance & privacy

Data architecture & analytics

Testing & UAT

Stakeholder collaboration

Data quality & performance monitoring

UAT support

Education

Bachelor’s degree in Computer Science, Data Engineering, or related field

Tools

Python

Java

AWS & cloud platforms

CI/CD practices

Job description

Expedia Group is seeking a CRM Manager to lead CRM data platforms, engage with audiences, and drive data-driven customer experiences. You will design and maintain Data Cloud solutions, pipelines, and integrations, partnering with marketing, data engineering, and product teams in a hybrid Chicago-based role.

The role emphasizes governance, GDPR/CCPA compliance, and scalable data processing while leveraging Python, Java, and cloud services.