CRM & CPQ Systems Administrator - Remote

Lunit International; Lynnwood (WA); Hybrid; USD 95,000 - 105,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401K with company match

Generous paid time off

Job summary

Lunit International is seeking a Business Systems Administrator to manage and optimize Salesforce, CPQ and integrations, enabling accurate data and streamlined workflows. The role emphasizes independence, problem-solving, and continuous improvement across CRM and related systems.

You will partner with Sales, Customer Success, Marketing, Finance, and Operations to align system capabilities with business needs, while thriving in a hybrid role that balances US office collaboration and remote work.

Qualifications

• 3+ years of hands-on experience administering, configuring, supporting, or implementing business applications in a professional environment.
• Bachelor’s degree in a related field or equivalent combination of education, training and experience.
• Experience with SaaS or subscription-based businesses is a plus.
• Hands-on experience administering Salesforce or comparable commercial business applications; Salesforce Admin certification preferred.
• Understanding of business application integration, data flows, and process automation; experience with multiple interconnected apps (ChurnZero, HubSpot, Smartsheet, Gong favored).
• Strong problem-solving, initiative, curiosity, and ability to work independently on unfamiliar challenges.
• Ability to work across time zones and geographies; Eastern time zone location preferred.

Responsibilities

• Administer, maintain, troubleshoot and optimize Salesforce and related commercial apps, ensuring reliability and data accuracy.
• Support and improve integrations between Salesforce and platforms like ChurnZero, HubSpot, Smartsheet; investigate data sync issues and reduce manual processes.
• Own CPQ administration: catalog updates, pricing changes, quoting workflows, troubleshooting, continuous improvement.
• Partner with Customer Success to optimize ChurnZero, focusing on automation and new functionality for lifecycle management.
• Identify inefficiencies, implement automation, and enhance system functionality.
• Research, test, troubleshoot and implement solutions; demonstrate resourcefulness and learning.
• Serve as primary point of contact for commercial systems across Sales, Customer Success, Marketing, Finance, and Customer Operations.
• Respond professionally with empathy and urgency; communicate timelines and expectations.
• Maintain clear documentation of configurations, integrations, processes and troubleshooting steps.
• Collaborate with Business Systems team to establish standards and guide junior colleagues; share knowledge.
• Proactively perform system maintenance, updates, monitoring, security reviews and continuity planning.

Job description

Lunit International is seeking a Business Systems Administrator to manage and optimize Salesforce, CPQ and integrations, enabling accurate data and streamlined workflows. The role emphasizes independence, problem-solving, and continuous improvement across CRM and related systems.

You will partner with Sales, Customer Success, Marketing, Finance, and Operations to align system capabilities with business needs, while thriving in a hybrid role that balances US office collaboration and remote work.