CRM Campaign Specialist

Fanatics Betting & Gaming; Denver (CO); On-site; USD 55,000 - 75,000; Full time

Job summary

Fanatics Betting & Gaming is seeking a CRM Associate to power the day-to-day execution of our CRM program. You will own campaign builds, asset approvals, and issue resolution to ensure timely, accurately approved communications across email, push, and in-app channels.

You will work with Creative, Legal, Promo Ops, and Customer Service teams in a fast-paced live sports environment, ensuring QA, compliance, and optimization of every campaign.

Qualifications

• Bachelor's degree in Marketing, Communications, or related field or equivalent experience.
• 1+ years of experience in CRM, marketing operations, or campaign execution across email, push, and/or in-app channels.
• Hands-on experience with CRM platforms such as XtremePush or Braze and personalization tools such as Movable Ink is strongly preferred.
• Exceptional attention to detail with a strong QA mindset.
• Strong organizational and project management skills with the ability to juggle multiple campaigns, creative requests, and deadlines simultaneously.

Responsibilities

• Campaign Build & Execution: support campaign builds across email, push, and in-app messaging; end-to-end setup including audience, assets, scheduling, deployment; QA campaigns before launch; monitor live sends.
• Creative Workflow Management: manage intake, briefs, timelines, and delivery with Creative team; track status and ensure approvals.
• Compliance & Legal Approvals: ensure all communications receive required legal/compliance approval and maintain approval documentation.
• Customer Support & Issue Resolution: partner with Promo Ops to handle CS contacts; investigate issues and drive resolution; feed improvements to reduce contacts.
• Process & Operational Excellence: maintain campaign calendars and documentation; streamline build workflows and leverage AI tools to improve efficiency.

Skills

CRM platforms

XtremePush

Braze

Movable Ink

Campaign execution

QA mindset

Education

Bachelor's degree in Marketing/Communications

Tools

XtremePush

Braze

Movable Ink

Job description

Fanatics Betting & Gaming is seeking a CRM Associate to power the day-to-day execution of our CRM program. You will own campaign builds, asset approvals, and issue resolution to ensure timely, accurately approved communications across email, push, and in-app channels.

You will work with Creative, Legal, Promo Ops, and Customer Service teams in a fast-paced live sports environment, ensuring QA, compliance, and optimization of every campaign.