CRM Business Analyst - Data Insights & Salesforce

Mohawk Industries, Inc.; Calhoun (GA); On-site; USD 70,000 - 95,000; Full time

Job summary

Mohawk Industries, Inc. is seeking a Business Analyst to support CRM applications and projects by leveraging industry practices and standards. The role collaborates with multiple departments to understand business needs, document requirements, and analyze data to inform decisions.

The analyst will develop, test, and configure CRM solutions, deliver reports and dashboards, and provide second‑tier support to sales teams. Strong communication and problem‑solving skills are essential.

Qualifications

• Bachelor’s degree or equivalent education and/or experience.
• 2-4 years’ relevant experience or equivalent education and/or experience.
• Preferred Salesforce Administration Certifications.
• Experience with other CRM applications desirable; SAP preferred.

Responsibilities

• Work on projects and assignments as part of a large work team to support business owners.
• Perform accurate analyses, conduct research, and draw meaningful conclusions about potential job/work-area impacts.
• Provide functional and technical support on CRM projects.
• Draw from prior experience, interpret facts, and identify incomplete data/anomalies to solve problems.
• Assist when needed with the development, configuration and testing of CRM applications, under the guidance of a senior team member.
• Analyze data to identify trends, patterns, and insights that can inform business decision‑making.
• Utilize tools and techniques to extract valuable information from diverse datasets.
• Serve as a Second‑tier support provider for sales support, troubleshooting, and research and resolution of issues.
• Assist in testing new system modules or system improvements in cooperation with the QA Teams.
• Fully understand the complete CRM processes from a functional viewpoint so problems can be easily identified in the correct context and efficient problem resolution can be guaranteed.
• Generate and maintain comprehensive documentation, including business requirements, process flows, and technical specifications.
• Create reports and dashboards to communicate key performance indicators (KPIs) and insights.
• Perform other duties as needed.

Skills

Communication skills

Problem solving

Organizational skills

Time management

Integrity

Education

Bachelor’s degree or equivalent

2-4 years experience

Tools

Salesforce

SAP

Job description

Mohawk Industries, Inc. is seeking a Business Analyst to support CRM applications and projects by leveraging industry practices and standards. The role collaborates with multiple departments to understand business needs, document requirements, and analyze data to inform decisions.

The analyst will develop, test, and configure CRM solutions, deliver reports and dashboards, and provide second‑tier support to sales teams. Strong communication and problem‑solving skills are essential.