CRM & Azure Integration Delivery Lead (Remote)

Hygiena; Camarillo (CA); On-site; USD 115,000 - 144,000; Full time

Benefits offered by this job

15 days PTO

Medical with HSA

401(k) with match

Tuition Reimbursement

Charitable Contribution matching

Employee Referral bonus

Job summary

Hygiena seeks a CRM & Integration Delivery Lead to align priorities for the Dynamics 365 CRM and Azure integration roadmap. You will translate business needs into a sequenced delivery plan, hold developers and architects accountable, and guide trade-offs on scope. This is a non hands-on leadership role with no coding duties.

You will coordinate with ERP and vendor teams, manage release cycles, and produce delivery metrics to inform leadership. Collaboration across global teams is expected.

Qualifications

• Bachelor’s degree in Information Systems, Business, Engineering, or a related field (or equivalent experience).
• 7+ years delivering technology projects, including 3+ years leading delivery of a CRM platform and its integrations. Dynamics 365 strongly preferred; Salesforce or a comparable enterprise CRM is credible where the integration depth is genuine.
• Demonstrated command of SaaS delivery lifecycles — vendor-controlled release cadence, environment and sandbox strategy, upgrade and regression windows — and the ability to build a forecast that holds against them.
• Experience delivering both ground-up custom solutions and extensions embedded in packaged SaaS platforms, with the judgment to forecast each accurately; the estimating and risk profiles are not the same.
• Working fluency with integration delivery on Azure (Logic Apps, Service Bus, Functions, API Management) or comparable middleware — enough to size, sequence and challenge an estimate without owning technical design.
• Demonstrated use of Azure DevOps, or an equivalent tool, as a working planning and forecasting system rather than a ticket queue.
• Proven vendor and partner management experience, including holding implementation partners to committed dates and managing escalation.

Responsibilities

• Own intake, sizing, sequencing and forecasting for the Dynamics 365 CRM and Azure integration backlog; maintain a rolling delivery forecast and recommend the sequence in which committed work is delivered.
• Lead delivery communication and escalation for the CRM and integration portfolio: publish status, risk and forecast changes to business stakeholders and IT leadership, and elevate early and visibly when a commitment is at risk.
• Manage dependencies and delivery risk where Dynamics 365 CRM, the Azure integration layer, the ERP and the webstore meet; partner with the ERP Project Manager to agree cross-system sequencing before work begins.
• Own release management and environment coordination for Dynamics 365 CRM and its Azure integration components, including release scheduling, readiness criteria, cutover and post-release verification, working within vendor-controlled release cycles.
• Coordinate CRM and integration implementation and product vendors: manage delivery schedules, statements of work and hand-offs, hold partners to committed dates, and challenge estimates that do not withstand scrutiny.
• Administer Azure DevOps as the delivery system of record for CRM and integration work: intake queue, board and backlog hygiene, work item quality, and the planning and forecasting data leadership relies on.
• Produce delivery reporting and metrics for the CRM and integration portfolio, including actuals against forecast, throughput and slippage, to inform resourcing and capacity decisions made by the Manager, Digital Transformation.
• Coordinate production support and defect intake into the delivery plan so that unplanned work is triaged, sized and reflected in commitments rather than absorbed silently.
• Stay current with Dynamics 365, Power Platform and Azure integration services, including vendor release roadmaps; complete reserved professional development to maintain the delivery depth this role requires.

Skills

Delivery leadership

Stakeholder mgmt

Backlog forecasting

CRM integration experience

Vendor management

Education

Bachelor's degree in Information Systems or related field

Tools

Azure DevOps

Logic Apps

Service Bus

Functions

API Management

Power Platform

Job description

Hygiena seeks a CRM & Integration Delivery Lead to align priorities for the Dynamics 365 CRM and Azure integration roadmap. You will translate business needs into a sequenced delivery plan, hold developers and architects accountable, and guide trade-offs on scope. This is a non hands-on leadership role with no coding duties.

You will coordinate with ERP and vendor teams, manage release cycles, and produce delivery metrics to inform leadership. Collaboration across global teams is expected.